Not perfect, but reliable and always improving..
Updated February 06, 2016

Not perfect, but reliable and always improving..

Anonymous | TrustRadius Reviewer
Score 8 out of 10
Vetted Review
Verified User

Overall Satisfaction with UltiPro

The entire organization uses this as our HRIS, as well as timekeeping. We are in the process of implementing the Onboarding and Recruitment portion. It currently maintains the employee personnel records, from hire to separation. It allows employees to access their information at anytime, from anywhere. We are a bit behind in utilizing the many parts of this system, but the more we add, the happier we are.

Pros

  • Maintaining accurate timekeeping records for all employees, particularly the hourly staff.
  • There are many reports available and we customize them to fit our needs.
  • Training is exceptional, and easy to access.
  • I can't wait to have our Onboarding tools activated. I believe this will reduce tons of time for our recruiters, and allows us to be proactive in getting new staff ready to work quicker.

Cons

  • Your service team is always pleasant and helpful, but because of your success, or their success, we have gone through them at the rate of about one each year. This means our rep never has a chance to really know us.
  • I know you are worldwide, but offering off-site training would be my preference, especially for BI reporting. The online classes are very good, but it is hard to do these from a busy work environment. There is also little personalized assistance available when you do these online.
  • First I must comment that our rep is VERY responsive and EXCEPTIONALLY pleasant to work with. But in implementing recent system changes, he was not as thorough as I would have expected. He was very agreeable, and quick to respond, assumed he understood, and missed several details which I would have expected him to catch. From our perspective, over the years, we have found we must "trust - but verify".
  • We have had a large number of staff who cannot request time off through the UTM system. Their Request screen just comes up blank. This causes their supervisors and the staff themselves, to not trust the Ultipro system as much as they should. This has been going on since Thanksgiving! That is way too long for a problem not to be resolved. ON the other hand - when it works, I love the new Request screens.

Since there is no perfect system, I would say that I would recommend UltiPro with a disclaimer. We have been very satisfied and I know that their management team listens to the users. When we complain, they are responsive. It has improved over the five years we have been using the system and I like the changes. The system does have some weaknesses. The UltiPro Time Management (UTM) product, though improved, is not as well integrated into the Core. This can be a bit confusing for our staff.

The bottom line is that Ultimate Software's rapid growth certainly attests to the fact that it is probably the best product out there, and I know, because I have reviewed many other products.

UKG Pro Feature Ratings

9.0
Employee demographic data
9
Employment history
9
Job profiles and administration
9
Workflow for transfers, promotions, pay raises, etc.
9
Organizational charting
9
Organization and location management
Not Rated
Compliance data (COBRA, OSHA, etc.)
9
8.3
Pay calculation
9
Support for external payroll vendors
Not Rated
Benefit plan administration
6
Direct deposit files
9
Salary revision and increment management
9
9.0
Approval workflow
9
Balance details
9
Annual carry-forward and encashment
Not Rated
9.0
View and generate pay and benefit information
9
Update personal information
9
View job history
9
View company policy documentation
9
Employee recognition
Not Rated
Not Rated
Tracking of all physical assets
Not Rated
8.3
Report builder
7
Pre-built reports
9
Ability to combine HR data with external data
9
Integration with other HR capabilities ()
Not Rated
Not Rated
Performance plans
Not Rated
Performance improvement plans
Not Rated
Review status tracking
Not Rated
Review reminders
Not Rated
Multiple review frequency
Not Rated
Not Rated
Create succession plans/pools
Not Rated
Candidate ranking
Not Rated
Candidate search
Not Rated
Candidate development
Not Rated
Not Rated
New hire portal
Not Rated
Manager tracking tools
Not Rated
Not Rated
Corporate goal setting
Not Rated
Individual goal setting
Not Rated
Line-of sight-visibility
Not Rated
Performance tracking
Not Rated
Not Rated
Job Requisition Management
Not Rated
Company Website Posting
Not Rated
Publish to Social Media
Not Rated
Job Search Site Posting
Not Rated
Duplicate Candidate Prevention
Not Rated
Applicant Tracking
Not Rated
Notifications and Alerts
Not Rated

UltiPro Training

  • Online training
  • Self-taught
Have not taken any in-person training.
I believe it is as good as it can be - but I feel some of the training, such as learning to use BI needs a more personalized, live training. I was not aware that was available.

Configuring UltiPro

UltiPro Support

VERY personable, responsive, and easy to work with, but often too assuming. Details are missed. As I mentioned before, we also have had a ticket in for a problem since Thanksgiving. I cannot blame our rep, but someone needs to get this resolved.

Comments

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