Needs improvement.
Updated January 10, 2018

Needs improvement.

Michelle Sossaman, FPC | TrustRadius Reviewer
Score 1 out of 10
Vetted Review
Verified User

Overall Satisfaction with UltiPro

UltiPro is being used for HR and payroll administration.

Pros

  • Terminations

Cons

  • Company Transfers
  • Negative Earnings
  • Change History
  • Tax Recon
  • Reversals/Adjustments
  • Changes to taxable wages
Needs to improve on company transfers. Need to recognize negative earnings. Tax recon is not working at year end. Customer updates and communication are null.

UKG Pro Feature Ratings

3.2
Employee demographic data
Not Rated
Employment history
3
Job profiles and administration
4
Workflow for transfers, promotions, pay raises, etc.
3
Organizational charting
3
Organization and location management
3
Compliance data (COBRA, OSHA, etc.)
Not Rated
Not Rated
Pay calculation
Not Rated
Support for external payroll vendors
Not Rated
Benefit plan administration
Not Rated
Direct deposit files
Not Rated
Salary revision and increment management
Not Rated
Leave and Attendance Management ()
Not Rated
7.8
View and generate pay and benefit information
10
Update personal information
10
View job history
6
View company policy documentation
5
Asset Management ()
Not Rated
HR Reporting ()
Not Rated
Integration with other HR capabilities ()
Not Rated
Performance Management ()
Not Rated
Succession Planning ()
Not Rated
Onboarding ()
Not Rated
Performance and Goals ()
Not Rated
Recruiting / ATS ()
Not Rated

UltiPro Training

  • In-person training
Implimentation was rough.

UltiPro Support

Support is getting better. Follow up used to be more of a problem.
ProsCons
Knowledgeable team
Kept well informed
Immediate help available
Support cares about my success
Poor followup
Problems left unsolved
Escalation required
Need to explain problems multiple times
Slow Initial Response
Yes

Using UltiPro

Tax recon is horrible to use for a large company. Can't do company transfers without terming in one company and hiring in another. It can't handle a company transfer back to a company that the employee was previously in. Can't move wages from one state to another. Setting up taxes is difficult and not very intuitive. Negative earnings are an issue.

Comments

  • Anonymous | TrustRadius Reviewer
    Verified User
    (Vendor Representative) commented 10 years ago
    Hi Michelle - first, thank you so much for providing us with feedback. Your feedback is very important to us, and will hopefully allow us to improve in the future. I'm very sorry to hear about your experience with us. If you're open to working with me, I'd love to see if there's any way we can provide you with a better experience. If you're interested, please either reply here or email me at micole_kaye@ultimatesoftware.com. If you would like, I can reach our to your Account Manager or we can discuss other possible solutions. Please let me know what I can do. Thank you, Micole Kaye, Ultimate Software
  • Anonymous | TrustRadius Reviewer
    Verified User
    (Vendor Representative) commented 8 years ago
    Hi Michelle, thank you for updating your feedback. I'm so sorry to hear you are still not enjoying your experience with us. I just wanted to let you know that your insights are important to us and I have shared them with the team to help us improve. I hope you have a nice day!

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