Item: UKG Pro
Rating: 8
Author: Matt Sidhom

Support Rating

They may not always have the answers you like but Ultipro provides you with multiple points of contact and everyone is willing (and usually able) to solve your problem.

Use Cases and Deployment Scope

Our company is the parent company for twelve other companies and we use UltiPro for payroll for about half of those companies. We use it for benefit administration for all of those companies. Overall, Ultipro is a great product for these two features and the reporting capabilities helps us keep track of just about anything we can think of. The benefit admin piece especially has allowed us to work more closely with the companies who we do not do payroll for and better serve their needs.

Pros and Cons

The customer service is excellent. The system itself doesn't do everything perfectly but everyone you talk to with at Ultimate Software wants to find a way to help you.
Payroll capabilities are excellent. Tax rates within our old system had to be updated manually while Ultipro does a great job of making those updates for you so your payroll is always as accurate as possible.
The training library is both thorough and extensive. And it's all free, so on top of the customer service, they give you a lot of resources to allow you to learn more about the system and maximize its benefit for your company.

Recruiting and Onboarding didn't fit our needs because our companies are very diversified in their needs. The modules would work better for a more unified company with a singular process.
The company has gotten bigger and you have to watch your invoices to make sure they are accurate and in line with your current contract. They are very friendly and willing to help you when you do find an error but I think this is something that can be done better.

Training Types Used

Online training
In-person training

Online Training

The online training library is pretty extensive and free. There also chat rooms where you can interact with other users and Ultipro experts to get answers to things not available in the library.

In-Person Training

We had a three day training. Looking back, not everything had been set up as it should have been in our system (our fault, not Ultimate) so the training was not as effective as it could have been. But the trainer did a great job and even made herself available after the training to answer further questions.

Likelihood to Recommend

While Ultipro is great for companies with a simple payroll system, its real strength is handling companies with multi-state payroll. I think it does an excellent job dealing with the complexities associated with that. For our company, because it requires different processes for the different business units, it's not as ideal particularly in the areas of recruiting and onboarding.

Ultipro customer service sets it apart from other companies

Overall Satisfaction with UltiPro