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Overall good product and they continue to build out and expand/add functionality!
July 28, 2016

Overall good product and they continue to build out and expand/add functionality!

Jill Schwebach | TrustRadius Reviewer
Score 8 out of 10
Vetted Review
Verified User

Overall Satisfaction with UltiPro

We typically get good support and response times on cases and receive answers or fixes for the problem.
We use UltiPro from the beginning interaction with our candidates in the recruitment module and all the way through the life cycle of our employee until their termination.
  • Offering a user community where users can collaborate with other UltiPro customers. This really helps when you are looking for ideas or how others may handle a task or even a problem that you are running into.
  • They keep up to date with big/new regulations and laws coming into effect (PPACA, upcoming FLSA Exemption, etc.) and make it easy for the customer to adjust and get on the right track.
  • Continue to bring us new features based on customer feedback.
  • I wish their reporting was more of a dashboard approach where they put some standard reports with charts and graphs available with a click of button. They offer a lot of capabilities to build your own reports but it can really end up taking a lot of time to build a report.
  • Some of the tasks are not as streamlined as I think they should be. For example, when someone on our team processes a job change where the work location also changes, they have to first fill out the 'Change Job' function and then have to switch to go to another tab to change the employee's location. But it's just about switching tabs, the 'Change Job' function is effective dated and the work location will automatically post to the employee's history. This results in a current dated line item in the employee's history and then when the 'Change Job' gets approved with a date that is backdated (very common) the request would not go through due to a date in the history being greater than the date of the job change.
  • Their Org Charting feature is not very user friendly when trying to print or export to a workable format. (I hear they are working on this though! :)
  • Online training
  • Self-taught
They offer a lot of documentation and training materials available as well as instructor-led training classes on a lot of different product features.

UltiPro's payroll processing has been very smooth and never really had any issues. The Time and Attendance system is probably the most unliked for us, it is just difficult to administer and a lot of manual process to manage our PTO (a pro-rated balance for our mid year hires and for balance transfer rules at the end of the year.)

For the most part we are satisfied with all the other different modules that UtliPro provides us. There of course are a few things in some modules that don't work exactly how we would like it to but we have found ways to make work arounds or ways to adjust our process to fit what UltiPro provides. I'm liking what the future looks like for UltiPro and for all new features they are working on to further enhance their product.

UKG Pro Feature Ratings

6.9
Employee demographic data
9
Employment history
10
Job profiles and administration
9
Workflow for transfers, promotions, pay raises, etc.
7
Organizational charting
2
Organization and location management
2
Compliance data (COBRA, OSHA, etc.)
9
8.5
Pay calculation
10
Support for external payroll vendors
Not Rated
Benefit plan administration
7
Direct deposit files
10
Salary revision and increment management
7
3.3
Approval workflow
5
Balance details
3
Annual carry-forward and encashment
2
10.0
View and generate pay and benefit information
10
Update personal information
10
View job history
10
View company policy documentation
Not Rated
Employee recognition
Not Rated
Not Rated
Tracking of all physical assets
Not Rated
5.3
Report builder
8
Pre-built reports
5
Ability to combine HR data with external data
3
Integration with other HR capabilities ()
Not Rated
Not Rated
Performance plans
Not Rated
Performance improvement plans
Not Rated
Review status tracking
Not Rated
Review reminders
Not Rated
Multiple review frequency
Not Rated
Not Rated
Create succession plans/pools
Not Rated
Candidate ranking
Not Rated
Candidate search
Not Rated
Candidate development
Not Rated
10.0
New hire portal
10
Manager tracking tools
10
Not Rated
Corporate goal setting
Not Rated
Individual goal setting
Not Rated
Line-of sight-visibility
Not Rated
Performance tracking
Not Rated
7.6
Job Requisition Management
8
Company Website Posting
8
Publish to Social Media
Not Rated
Job Search Site Posting
8
Duplicate Candidate Prevention
Not Rated
Applicant Tracking
8
Notifications and Alerts
6

Using UltiPro

I think UltiPro is very user friendly.
ProsCons
Like to use
Easy to use
Technical support not required
Quick to learn
Convenient
Feel confident using
Not well integrated
  • Personal Address Change
  • Termination Requests
  • Searching for Employees
  • Managing Benefit/Deduction Start Dates to coordinate with the appropriate payroll. (manual)
  • Pay rate changes for mid-pay period adjustments. (Manual)
Yes, but I don't use it