Good system

Reporting is complicated in comparison with prior vendors I've been exposed to. It requires a lot more to "learning" to fully utilize the system.

Some standard payroll produced reports aren't available. For example, there is not a standard report that is produced (or available for running) every payroll period that shows all of the checks/vouchers that were issued and their YTD totals.

A number of items require you to create them from scratch every time rather than allowing you to "copy" them. This includes basic things like earnings, deductions, and gadgets and bigger processes such as life events and open enrollment.

Open enrollment doesn't allow edits once it has started. We found one of our deductions wasn't showing for a benefit group a day into open enrollment and were unable to fix it. We had a large group that required manual edits after open enrollment closed which impacted our reporting.

Historical point-in-time reporting for benefits is lacking. We wanted to run a benefit statement effective on the start of our benefit year a couple of months later and were unable to because it couldn't "look back" and snapshot information for active and termed people at that time.

The various people assigned to your account can be confusing. We have an Executive Relationship Manager, an account manager, a customer service person, a tax person, a wage attachment person. It'd be easier if we just had a team email/contact that everyone could get information from. Trying to keep up with who does what is kind of a pain. This is especially true since they get switched around a lot. I'm on my third account manager since we implemented 7 months ago.