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Ultimate? Well, almost.
Updated June 22, 2017

Ultimate? Well, almost.

Mike Bochantin | TrustRadius Reviewer
Score 7 out of 10
Vetted Review
Verified User

Software Version

SaaS release July 2013

Modules Used

  • Recruiting/Onboarding
  • Payroll
  • Benefits

Overall Satisfaction with UltiPro

Prior to putting UltiPro in place, our organization did not have a consolidated HCM system. We decided we needed a tool set to provide a solution for our entire organization, from stores, to distributions and corporate offices. Our main focus was to standardize the way we collected time, tracked PTO and maintain records on employees. We also needed a way to eliminate duplicate entry from recruiting and onboarding as well as remove the need for each location to manage balances and attendance via "some manual and creative method". We were also sold on the idea of a SaaS model as we needed to keep our technology footprint at a minimum.
  • Limiting the need for IT resources post implementation.
  • Standardized employee details, history and job data.
  • Easy user interface on many areas of the system.
  • Manages tax regulations for payroll, which is a big deal for us as we have 110+ locations across the US and growing.
  • Presented versus actual integration are not the same. Integration across modules needs great improvement.
  • BI Reporting difficult as modules are not able to be queried from a single reporting interface. Each module has it's own access point or data view. Joining data requires custom effort and is problematic at that.
  • Implementation and cross module support is spotty as there is little cross over in their support and implementation teams. Better collaboration is needed to enable a smoother implementation and support.
  • Cross module data validation is not native from recruiting and core, specifically salaries within or out of ranges as well as approved hired pay rate.
Though there were alternate vendors that had strengths greater in one area or another, there were few that had all of the requirements that we required in a consolidated package. UltiPro did not have all of them but, based on our "must-have", "nice-to-have" scale, it was the closest to what we were looking for.
You will want to make sure that the functional business area will have someone who understands technology well to support the business needs from the system. Some skill sets to focus on are BI, business system rules, data tables, and customization impacts.


The SaaS model is well suited for smaller to mid sized companies that don't want to invest capitol in their IT infrastructure to the level an on-site system requires. It also works will if you can keep the system needs to a mostly vanilla set up. If you have extensive need to modify and have access to the core table data then SaaS may not be the best solution.

UKG Pro Feature Ratings

7.8
Employee demographic data
7
Employment history
8
Job profiles and administration
7
Workflow for transfers, promotions, pay raises, etc.
9
Organizational charting
8
8.8
Pay calculation
9
Benefit plan administration
8
Direct deposit files
9
Salary revision and increment management
9
7.5
Approval workflow
8
Balance details
7
9.0
View and generate pay and benefit information
9
Update personal information
9
View job history
9
Asset Management ()
Not Rated
4.7
Report builder
5
Pre-built reports
5
Ability to combine HR data with external data
4
Integration with other HR capabilities ()
Not Rated
6.0
Performance plans
6
Performance improvement plans
5
Review status tracking
6
Review reminders
7
Succession Planning ()
Not Rated
8.5
New hire portal
9
Manager tracking tools
8
8.8
Corporate goal setting
9
Individual goal setting
9
Line-of sight-visibility
8
Performance tracking
9
7.3
Job Requisition Management
7
Company Website Posting
7
Publish to Social Media
7
Job Search Site Posting
8
Duplicate Candidate Prevention
7
Applicant Tracking
8
Notifications and Alerts
Not Rated

Using UltiPro

We were looking for a long term solution for our organization. Being a retail company, we did not want to entertain the prospect of changing our HCM solution for at least the next 7-10 years. With this in mind we felt that UltiPro would meet our long term vision with the current functionality and future roadmap. It hasn't been without it's challenges and given what we are dealing with, would do a few things differently but it was the best product given the competition and their ability to meet our requirements.

Evaluating UltiPro and Competitors

  • Product Features
  • Product Usability
  • Vendor Reputation
  • Third-party Reviews
Products features and usability were the top reasons for the selection of UltiPro. We really wanted a system with no customization and the ability to accommodate the business needs. This system was the best fit as we wetter able to configure it to most of our needs. Those we weren't, we were able to adjust our business processes.

UltiPro Support

Response time has been mostly prompt and appropriate for the priority. Like all support services there are challenges in terms of accurately identifying root causes but with SaaS and highly configurable systems it is easier to nail down. UltiPro has been better than most systems I've supported in the past.

UltiPro Reliability