Overall Satisfaction with UltiPro
We use it as our HCM. We have the payroll, recruiting, and onboarding modules running. It is mainly used by my HR dept, but all employees have access to view pay stubs, w2s, etc. Hiring Managers use it for recruiting too. It addresses our need to keep employee data all in one place. We can limit access so finance can see specific data vs what a manufacturing employee can see.
- Model My Pay - My employees love using this function so they can change their taxes and 401k, and see how it changes their pay before they make the change.
- Recruiting - Everything from start to finish is there, from job posting to onboarding a new hire.
- Payroll is relatively easy, especially when I need to run an off cycle.
- Taxes - We have huge issues with our taxes. For example, Ulti just processed NY taxes for Q4 2017. We constantly get tax demands and are hit with interest and penalties.
- Communication - It feels like once you get through implementation, you're on your own. It would be nice if someone from Ulti connected with us quarterly to help us optimize and use new features.
- Customer Success Portal - Everytime I create a case, it feels like it takes weeks for someone to just look at it.
- Consolidating HR administration under a single solution
I think we can use it a lot more than we currently are but we just don't have the time to figure it out. I'd like someone to come in, see what we're using, what we do, and what we can start using to make HR easier.
We wanted to do everything in UltiPro but Kronos had a much better timesheet solution. So instead we export from Kronos into UltiPro for our weekly payroll. They also have a much better customer service model. When I have an issue and create a case, they respond within 24 hours.
Mostly performance is good, but I mainly use Google Chrome and BI does not like Chrome.
It takes weeks for my cases to get addressed. There is no sense of urgency. I escalate to my account manager and it feels like she is simply a traffic director, she doesn't actually help.