Item: UKG Pro
Rating: 8
Author: Carolyn Intal

Use Cases and Deployment Scope

We are currently using UltiPro for payroll and HR. UltiPro made our company consolidate different systems into one. It is very user-friendly.

Pros and Cons

UltiPro is very user-friendly.
Processing payroll and making changes made it really super fast.
Any update or changes made is always real time.

Earnings or deduction changes need to go through a lot of processes for it to become effective.
You cannot process payroll simultaneously, one payroll needs to close before you can start a new one.

UltiPro Business Outcomes

Consolidating HR administration under a single solution

Alternatives Considered

ADP Workforce Now

UltiPro can help us consolidate our systems and it is very user-friendly.

UltiPro is a good system but needed a little bit more tweaking on reports to be user-friendly.
Earnings and deductions to add to payroll are a bit hard to use especially when using an upload. These codes need to be in EE's profile to be active before you can use them.

Support Rating

UltiPro's support is good, but when you open a ticket it takes time for them to get back at you.

Exceptional Examples of UKG Pro Support

Just recently we had one state not entered correctly and it wasn't taking the correct tax. Someone in the tax team contacted me and updated it right there and amend all the prior period taxes. I think that was really good and very efficient.

Likelihood to Recommend

UltiPro is on point when it comes to payroll taxes. They always tell you if there are any discrepancies.
They manage state taxes so well that they actually let you know if you have a state that is not properly set up and they make the adjustments for you. I love the Year-End amendments, they handle it so accurate and fast. Customer support is also well-trained.

UltiPro Review

Overall Satisfaction with UltiPro