1. Home
  2. HR Management Software
  3. UKG Pro Reviews
  4. User Review of UKG Pro
An honest review from a longtime user
March 03, 2020

An honest review from a longtime user

Anonymous | TrustRadius Reviewer
Score 7 out of 10
Vetted Review
Verified User

Overall Satisfaction with UltiPro

UltiPro is used across our entire organization as the companies HR system as our system of record. We utilize this for all new hires, benefit elections, tax changes, and payroll and paystubs.
  • Knowledgebase articles.
  • Easy interface for employees.
  • System stability.
  • Support.
  • Pricing and items that are included.
  • Leave administration.
  • Time savings
We attempted to move payroll from the back office to the web recently and abandoned the project once we realized that there was no timesaving. We were promised that reports could be automated and the reality is that not many of our would be able to. It was a big disappointment.
Ultimate costs more and has fewer features included than Ceridian Dayforce.
Lately, there has been a lot of issues with onboarding and recruiting being down due to system issues.
Support is really hit or miss. Sometimes you get great knowledgeable support reps that understand how the system interacts together but more often than not I'll submit a ticket and hear nothing for 3 business days. It's pretty bad support. This is one of the main reasons we will be switching from UltiPro.
For companies that utilize all of UltiPro's suite of products, I think this is a great product. For companies that have been long time members, there isn't a lot of support or help to implement the latest and greatest products they offer without being charged an arm and a leg.

UKG Pro Feature Ratings

8.4
Employee demographic data
10
Employment history
9
Job profiles and administration
9
Workflow for transfers, promotions, pay raises, etc.
7
Organizational charting
10
Organization and location management
6
Compliance data (COBRA, OSHA, etc.)
8
5.4
Pay calculation
5
Support for external payroll vendors
4
Benefit plan administration
8
Direct deposit files
9
Salary revision and increment management
1
2.3
Approval workflow
4
Balance details
1
Annual carry-forward and encashment
2
4.5
View and generate pay and benefit information
4
Update personal information
7
View job history
6
View company policy documentation
1
1.0
Tracking of all physical assets
1
5.0
Report builder
4
Pre-built reports
7
Ability to combine HR data with external data
4
Integration with other HR capabilities ()
Not Rated
3.6
Performance plans
4
Performance improvement plans
4
Review status tracking
6
Review reminders
2
Multiple review frequency
2
1.0
Create succession plans/pools
1
Candidate ranking
1
Candidate search
1
Candidate development
1
8.0
New hire portal
8
Manager tracking tools
8
1.8
Corporate goal setting
2
Individual goal setting
2
Line-of sight-visibility
1
Performance tracking
2
7.5
Job Requisition Management
8
Company Website Posting
8
Publish to Social Media
8
Job Search Site Posting
8
Applicant Tracking
8
Notifications and Alerts
5