Reviewing Unitrends Backup Appliance
July 26, 2016
Reviewing Unitrends Backup Appliance
Score 10 out of 10
Vetted Review
Verified User
Overall Satisfaction with Unitrends Recovery Series Backup Appliance
The Unitrends appliance is used to backup all data on our on-site servers. We use it as part of our disaster recovery planning and for the ability to restore individual files and folders as needed.
- Unitrends support is far and away the best support I've ever received from any backup company. Support requests are answered quickly, by knowledgeable staff, and they proactively follow through until issues are resolved to my satisfaction. Best of all, they have on-shore technicians. I'm not trying to knock the knowledge and expertise of foreign support, but avoiding the language barrier is always a plus.
- Recovery is quick and easy. And if you don't know what you're doing, I will refer you to my aforementioned thoughts on Unitrends support.
- Encrypted replication to the cloud is awesome for disaster recovery planning. This plan also includes forever backup.
- There is a learning curve to learning how to set up and manage backups.
- I dislike the need to swap back and forth between the new UI and the legacy UI.
- I'm not going to go in-depth on ROI, because it's difficult to put a dollar amount on an insurance policy you haven't used to its full extent. With that said, all of my testing has been successful. I have restored the occasional corrupt, overwritten or deleted file in a production environment. I have tested full restores and DRaaS and am confident that they will work if we need them.
By now, I'm probably starting to sound like a broken record... Unitrends Backup is bulletproof, and their support is awesome.