Unitrends - Here when I got here
October 10, 2016

Unitrends - Here when I got here

Ken Lulue | TrustRadius Reviewer
Score 6 out of 10
Vetted Review
Verified User

Overall Satisfaction with Unitrends Recovery Series Backup Appliance

The previous IT manager had purchased 2 Unitrends appliances. They were never set up properly and I have had a few issues with getting everything configured. Once I have been able to get to a support representative, they have been very helpful and knowledgeable. I did have issues even getting to support on one occasion. They recommend chat, but the chat was down for a few hours and calls to support number ended with a generic voicemail which took hours to get a return call. Once configured, it appears to be backing up most of the servers without issue, but I have had one machine that has had problems backing up. The standard methods of uninstalling the agent and re-configuring have not been successful in correcting the problem.
  • Backups run to hard drives on the appliance.
  • The alerting from the appliance is very helpful to see when something doesn't complete properly.
  • The support people are easily understood on the phone and very knowledgeable.
  • There is no way to add additional storage to the appliance once it is purchased.
  • The interface is not intuitive. I have been consulting in the SMB space for over a decade and it took a couple of calls to support to set it up properly.
  • Getting to support has been hit or miss. Sometimes I have gotten right through, other times I have had to spend hours trying to contact them.
  • With the difficulty of setting it up, one appliance was never configured properly. This resulted in the product sitting on the floor in a box for about 10 months.
Unitrends was in place when I took over the position. I would have probably chosen something else, but it is here and functional. I am making it work.
If you size it properly, it can be used in many places. The IT staff needs to make sure that they are able to spend the time to learn the interface. It is not a good fit for someone that is not familiar with the product and doesn't have a lot of time to spend on it.

Unitrends Data Center Backup and Recovery Feature Ratings

Universal recovery
10
Instant recovery
7
Recovery verification
9
Business application protection
9
Multiple backup destinations
Not Rated
Incremental backup identification
3
Backup to the cloud
5
Deduplication and file compression
1
Snapshots
1