Marketplace to AB test products from verifiable users.
July 09, 2024

Marketplace to AB test products from verifiable users.

Dushyant Pathak | TrustRadius Reviewer
Score 9 out of 10
Vetted Review
Verified User

Overall Satisfaction with UserTesting

We use UserTesting as users and product marketers to AB and beta test our products. This helps us understand how users perceive our product, allowing us to go beyond the basic requirements and create a good UX. Our suite of over 400 products undergoes rigorous testing before being made live, and UT has a critical impact on ensuring delivery quality.

Pros

  • Great platform to find verifiable users who'd actually provide actionable feedback.
  • Great place to earn a side buck for curious souls.
  • The matching algorithm works well, and one can usually accurately align the product sellers and testers.

Cons

  • A centralized platform to recommend products and use cases would be handy so that users can suggest what they could use more of.
  • Integration with newer payment methods and gift card services could expand the user base.
  • Some products are business-critical and thus require sophisticated testing. This service could be added.
  • Thorough testing before going live has lowered our production incident count by 50%.
  • Better delivery quality has allowed our budgets sponsorships to go up.
  • A better user experience has led to us increasing ARPU.
Support is prompt, customized, and fortunately not very chatbot, meaning queries regarding the product and testing status are resolved promptly.
It is a great platform for connecting marketers with verified users. It is easy to use for connection and can do more for sourcing.
A quick turnaround time from verified users who thoroughly test the entire product scope is much better than doing soft launches and garnering generic feedback. Investing in specific testing helps us develop faster and increases future revenue per user.

Do you think UserTesting delivers good value for the price?

Yes

Are you happy with UserTesting's feature set?

Yes

Did UserTesting live up to sales and marketing promises?

Yes

Did implementation of UserTesting go as expected?

Yes

Would you buy UserTesting again?

Yes

UT is best suited for launching new apps in the marketplace, where users can test it end to end to check features. It's not suited for minor releases since we need not get the same users with the same context to retest the changes.

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