Reclaim Your Community Evangelism Crown: Here's How
March 24, 2023
Reclaim Your Community Evangelism Crown: Here's How
Score 10 out of 10
Vetted Review
Verified User
Modules Used
- Telligent Community
Overall Satisfaction with Verint Community
In 2011, INPO chose Verint Community to build its Nuclear Community platform for privately and securely connecting nuclear power workers with their peers at other stations and utilities. Over the years, our community of practice has expanded to support industry-wide knowledge capture, blended learning, peer-to-peer benchmarking and working group collaboration for over 11,000 members and 200+ industry working groups and functional areas, including Instructional Technologists, Fire Protection & Emergency Preparedness, Data Science, Organizational Effectiveness and Corrective Action Program owners. While many groups follow a predictable lifecycle, others have coalesced into close-knit, self-sustaining communities that interact with each other almost on a daily basis, building our shared culture of continuous improvement and driving excellence in operational safety and in the reliable operation of commercial nuclear power plants.
- Excellent documentation for site administrators and community managers
- Good APIs and 3rd-party integration support
- Excellent tech support and customization through professional services group
- Robust algorithms help connect users with related content and useful push notifications
- Top-notch reporting capabilities make it easy to gain insights into value provided by interactions within the community
- SaaS and on-premises configurations available
- Automations, leaderboards, ideation, and role-based permissions offer efficiency and flexibility
- Product has proven track record
- Built-in themes are limited and require licensed 3rd party plug-ins or web developer to design more engaging user experiences than what is available out-of-the-box.
- Most worrisome: Community seems to be Verint's forgotten product despite being solid and dependable. Engage conference features less and less content each year for this product. Little to no promotion, tutorials or how-to videos make this appear to be a less important focus for the company compared to their other products, which many users don't particularly need.
- There's a reason the Community product was at the top of Gartner's list more than a decade ago. Your team was a leader in this category. Even though the enterprise community software segment has changed in the ensuing years, building sustainable communities is now more difficult than ever. Those of us responsible for building communities need your voice and leadership more than ever.
- Please be vocal champions of "community of practice methodology" and what you know better than most of your competitors: The best practices of building and sustaining communities of practice.
- Reporting
- Notifications and news digests
- SSO
- Modern and intuitive user interface
- Decreased travel expenses for courses and seminars that were previously held in-person
- Decreased travel and expenses for countless industry-wide working meetings
- Improved benchmarking and knowledge retention
Do you think Verint Community delivers good value for the price?
Yes
Are you happy with Verint Community's feature set?
Yes
Did Verint Community live up to sales and marketing promises?
Yes
Did implementation of Verint Community go as expected?
Yes
Would you buy Verint Community again?
Yes
Using Verint Community
40 - Less than Directors.
12 - Web, database and firewall specialist. Product owner and lead administrator / community of practice methodologist / facilitator (myself), support personnel for course creation and vetting/approving new members
- blended learning courses and seminars
- collaborative working group support
- fostering peer-to-peer benchmarking through effective facilitation and community of practice methodology
- Using the blog functionality to measurably improve delivery of external communications to our industry members
- Using RSS feed from our community blog to deliver news to our internal SharePoint intranet
- Embedding Brightcove video galleries into custom community pages
- I would LOVE to find a way to showcase valuable content from private groups to our senior leadership team (none of whom use our community)
- I would like to connect our departments (who don't often use the community) to valuable discussions taking place in the community related to their functional areas
- I would REALLY love to see what other companies are doing with their communities so that I can see what's possible to do with the product I may not have thought of.