Overall Satisfaction with Verint Community (Telligent)
We use it mostly as an organic community (Q&A, discussions, etc.) of users and experts answering other users' questions on the support side, providing an extra layer of support and on the marketing side, posting blogs and relevant product information, features, and overall one-way communications to all of our customers and future customers.
- Notifications
- Role assignment
- Automated moderation/integration with Akismet
- SEO
- Moderation interface
- Out of box customization
- Better admin interface
- Q&A
- Blog posting
- It adds a new layer of support for our customers
- Helps with overall satisfaction from our customers
Early to tell, we are beginning to review it as a new option.
Do you think Verint Community delivers good value for the price?
No
Are you happy with Verint Community's feature set?
No
Did Verint Community live up to sales and marketing promises?
No
Did implementation of Verint Community go as expected?
Yes
Would you buy Verint Community again?
No