Manager of team review, not admin.
June 27, 2020

Manager of team review, not admin.

Anonymous | TrustRadius Reviewer
Score 7 out of 10
Vetted Review
Verified User

Overall Satisfaction with Vidyard

Was used by our Sales Development team to help with outreach for their prospecting and engagement. Their goal was to book qualified meetings with outbound prospects and Vidyard was used to attempt a higher engagement.
  • Good support
  • Good training
  • It would take our reps quite some time to send a video. It was like having to redo a voicemail except on video and could take reps multiple attempts, wasting time.
  • We had a hard time with the adoption of the tool. Once, reps had to spend so much time trying to make the video at the quality they felt good about sending.
Support was great!
As mentioned, as a tool for outreach, it was an interesting tool to try. Our main focus was to increase opens and replies. It did increase opens but did not increase replies as much as we had hoped.