Customer Verified
Top Rated
Score 8.6 out of 10
Top Rated


What is Vidyard?

Vidyard is an enterprise video platform built to turn viewers into customers with in-depth insights and robust integrations with different customer relationship management (CRM) and marketing automation platforms.
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Recent Reviews

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Products that are considered exceptional by their customers based on a variety of criteria win TrustRadius awards. Learn more about the types of TrustRadius awards to make the best purchase decision. More about TrustRadius Awards

Popular Features

View all 31 features
  • Video link sharing (45)
  • Video personalization (42)
  • Per video tracking (43)
  • Video analytics dashboard (43)

Reviewer Pros & Cons

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Video Reviews

Leaving a video review helps other professionals like you evaluate products. Be the first one in your network to record a review of Vidyard, and make your voice heard!

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View all pricing



per month



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per month

Entry-level set up fee?

  • No setup fee
For the latest information on pricing, visit


  • Free Trial
  • Free/Freemium Version
  • Premium Consulting / Integration Services
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Product Demos

Best Tool for Video Prospecting & VSL (Video Sales Letter): Vidyard, Soapbox by Wistia, Dubb, Voodle
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Video Marketing

Features related to using video marketing content, as well as marketing videos themselves.

6.5Avg 6.8

Video Platform Integrations

Integrations between the enterprise video platform and other business applications.

7.7Avg 6.4

Video Security

Features related to the security of an organization's content stored on an enterprise video platform.

8.6Avg 8.3

Video Player

Features that support playing and watching video content that is hosted on the enterprise video platform.

8.3Avg 7.9

Video Analytics

Features related to collecting and analyzing data around video streaming quality, viewer behavior, etc.

7.7Avg 6.9

Video Hosting, Management & Storage

Features related to hosting, managing, and storing video content.

7.7Avg 8.2

Video Engagement

Features to engage viewers around video content, particularly for live streams.

8.1Avg 7.6
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Product Details

What is Vidyard?

Vidyard is a video tool built for virtual selling. It aims to make it easy to record and send videos that add a personal touch at all stages of the sales cycle–from prospecting to proposals. Backed by video analytics and integrations, Vidyard boasts users among thousands of virtual sales and marketing teams across the globe to help them generate more leads and close more deals with video.

Vidyard Features

Video Marketing Features

  • Supported: Lead generation
  • Supported: Video personalization
  • Supported: Video SEO
  • Supported: Integration to Marketing Automation

Video Platform Integrations Features

  • Supported: Integration to
  • Supported: Integration to Marketo
  • Supported: Integration to HubSpot

Video Security Features

  • Supported: Video access controls
  • Supported: User management
  • Supported: SSO support
  • Supported: Password protection
  • Supported: Video link sharing
  • Supported: Embed restrictions
  • Supported: Internal video
  • Supported: External video

Video Player Features

  • Supported: Player customization
  • Supported: Embedded videos
  • Supported: Video quality / Bandwidth controls
  • Supported: Mobile compatibility

Video Analytics Features

  • Supported: Streaming quality reports
  • Supported: Per viewer tracking
  • Supported: Per video tracking
  • Supported: Video analytics dashboard

Video Hosting, Management & Storage Features

  • Supported: On-Demand video
  • Supported: Live streaming
  • Supported: Video upload & format support
  • Supported: Video portal
  • Supported: Video downloads
  • Supported: Video editing
  • Supported: High definition support
  • Supported: Closed captioning / Transcription

Video Engagement Features

  • Supported: Video comments

Additional Features

  • Supported: Screen and Webcam recording (user-generated video) tools
  • Supported: Video emails
  • Supported: Gmail plugin
  • Supported: Outlook plugin
  • Supported: Desktop app
  • Supported: Virtual selling tools
  • Supported: Sales Engagement Platform integrations

Vidyard Screenshots

Screenshot of Record and send sales videos from your browser, desktop, or phone to connect, convert, and close for virtual selling.Screenshot of Record your screen to deliver effective product demos, presentations, and proposal walkthroughs that build buyer consensus across the full sales cycle.Screenshot of Detailed video analytics show you who’s watching and for how long so you can prioritize and personalize your sales strategy. Measure how each team member is performing with video.Screenshot of CRM integrations push video view data to lead and contact records. Use viewing data to surface high-intent leads, and measure videos’ impact on pipeline and revenue.Screenshot of Add a link as an in-video call-to-action that drives buyers to next steps– from providing additional resources to booking a meeting right from your video.Screenshot of From sales engagement platforms, to CRMs, to marketing automation systems–and even Zoom and Slack–Vidyard is integrated into the tools your team is already using every day.

Vidyard Videos

"Assignment Selling", video prospecting, video messaging, VSL (video sales letter), and any other terms and names it may go by - is using personalized video to improve your sales cycle. In this video produced by the TrustRadius team, learn why Vidyard is one of the best tools for video prospecting and VSL

Watch 3-MINUTE DEMO. Learn how to record and send sales videos to connect, convert, and close—all while remote.

Watch VIDYARD FOR SALES. See how Vidyard helps sales reps connect with prospects, qualify more leads, and close more deals.

Vidyard Technical Details

Deployment TypesSoftware as a Service (SaaS), Cloud, or Web-Based
Operating SystemsUnspecified
Mobile ApplicationApple iOS, Android
Supported LanguagesEnglish

Frequently Asked Questions

Vidyard is an enterprise video platform built to turn viewers into customers with in-depth insights and robust integrations with different customer relationship management (CRM) and marketing automation platforms.

Loom, Drift, and Wistia are common alternatives for Vidyard.

Reviewers rate Video link sharing highest, with a score of 9.3.

The most common users of Vidyard are from Small Businesses (1-50 employees).
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(1-25 of 105)
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Score 8 out of 10
Vetted Review
Verified User
I haven't had to deal with a person at Vidyard but the support through knowledge bases and articles is a huge help. We also have in-house video experts who often solve issues so we don't need to always approach Vidyard. I've found it easy navigating around the knowledge base and if the answer I need isn't there, I'm happy to see the 'ask the community' which solves any minor issues I have. It's good they have this in place, rather than having to always wait to speak to someone.
Eric Murphy | TrustRadius Reviewer
Score 10 out of 10
Vetted Review
Proactive, supportive, they listen to feedback and respond. Easy to engage with, very responsive. Online resources are great. Watch the videos!
Score 8 out of 10
Vetted Review
Verified User
I don't interface directly with support as I am not a day to day user of the tool. However, we have a really good customer success manager and my understanding from our team is that he is very proactive and responsive when are in need of any type of assistance from Vidyard.
Marin Asher | TrustRadius Reviewer
Score 10 out of 10
Vetted Review
Verified User
I have contacted Vidyard a couple of times to inquire about analytics and went through a demo of the Marketing account level. My interactions have been nothing but easy and professional in dealing with them. I appreciate their quick response and easy communication. I prefer to chat and they make that easily accessible on their website.
June 22, 2021

Great Integration!

Score 7 out of 10
Vetted Review
Verified User
I think there is an area for improvement here as far as Support goes. Would like to see better tutorials, live support, and documentation for users who may not be as well equipped in the tech industry as far as knowledge goes. I can see how others may find it difficult to get the answers they need in a timely manner.
Score 9 out of 10
Vetted Review
Verified User
They normally get back to me within the day, or even more conveniently, send me a Vidyard explaining what to do to resolve my issue. Blair Gignac was my sales rep and he is super reliable to answer his phone when I call. He normally passes it off to someone else but still gets the job done.
Score 8 out of 10
Vetted Review
Verified User
Customer support at Vidyard has always been good. When I first looked into the product, the salesperson took a consultative approach that allowed me to see how Vidyard would benefit our specific use case. Since coming on board, the customer service team has been quick to respond if I have any questions.
July 16, 2020

Starting Vidyard

Score 6 out of 10
Vetted Review
Verified User
The onboarding team has been very helpful. I've also used some of the digital help resources fairly easily.
Right now we are frustrated with some of the functions, the change to the new platform has made it much harder to use Vidyard, and I'm not sure that the support team can help us.
July 06, 2020

Vidyard Review

Score 9 out of 10
Vetted Review
Verified User
The support is good. We've had no problems whatsoever. They have fast reply times and are helpful in answering questions, with positive attitudes, good energy, and friendly faces. If you are facing integration issues, Vidyard support can help. They can also help you spin up some new ideas for videos. Overall, I am very satisfied and cannot complain. The application itself works great as well.
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