Vidyard Review
September 08, 2021

Vidyard Review

Anonymous | TrustRadius Reviewer
Score 9 out of 10
Vetted Review
Verified User

Overall Satisfaction with Vidyard

It is being used by all Account Managers and Sales Reps across the partner company within Wix. That is approximately 200 users.

Pros

  • It makes it easy to troubleshoot problems for our clients instead of having to get on the phone with a client.
  • It makes it easy to share video insights across the org. I love being able to show the data to upper management.
  • It is great tool for our sales team. It makes it very easy to personalize outreach while also being scalable since you can stack videos together.

Cons

  • It would be great if there could be a manager view so we don't have to give them admin privileges to see their team's vidyard videos.
  • It would be great to be able to see who viewed the video if multiple people are on the email.
  • It would be great if we could make the videos dynamic so that it would insert a person's first name or SL booking based off dynamic fields in SL.
  • It has freed up AM's schedule as they do not need to book a call to troubleshoot for clients. This gives a better customer experience as well.
It is a pretty intuitive tool. Our users adapted to it pretty quickly and without a ton of issues. As someone who sets up tools, this is always great!

Do you think Vidyard delivers good value for the price?

Yes

Are you happy with Vidyard's feature set?

Yes

Did Vidyard live up to sales and marketing promises?

Yes

Did implementation of Vidyard go as expected?

Yes

Would you buy Vidyard again?

Yes

I would say that Vidyard is a great tool for Account Managers. They seem to love it when working with clients. We have had a harder time with sales adopting the product. I believe if it is a quick sale cycle, Vidyard may not be the first tool I would suggest.

Vidyard Feature Ratings

6.5
Lead generation
5
Video personalization
8
9.0
Integration to Salesforce.com
9
7.3
Video access controls
Not Rated
User management
5
Video link sharing
8
Internal video
8
External video
8
8.0
Player customization
8
Embedded videos
8
Video quality / Bandwidth controls
8
Mobile compatibility
8
7.0
Streaming quality reports
8
Per viewer tracking
6
Per video tracking
6
Video analytics dashboard
8
8.0
On-Demand video
8
Video upload & format support
8
Video portal
8
8.0
Video comments
8

Comments

  • Monica Zhang | TrustRadius Reviewer
    Monica Zhang
    (Vendor Representative) commented 3 years ago
    Thanks for your feedback! It's great to see that Account Managers have easily adapted to Vidyard. In case it's helpful, here is the Knowledge Base that your sales team may use when sharing videos or simply embedding it in emails to prospects: https://learn.vidyard.com/vidyard

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