Quality Product with Possible Improvements in Store
Anonymous | TrustRadius Reviewer
October 22, 2014

Quality Product with Possible Improvements in Store

Score 7 out of 10
Vetted Review
Verified User
Review Source

Overall Satisfaction with Viralheat

It is being used by the whole organization to track our social media analytics and impressions.
  • Tracking impressions and repostings
  • Tracking trends
  • Very simple interface and user experience
  • More improvements in user experience
  • More tracking tools for analytics
  • More ways to create reports
  • improved our ability to track our social media footprint
  • provided us with peace of mind on our company decision making process
  • Positively affect our investment in training new employees
All functions, from manager to associates and secretaries
Monitoring capabilities are good, but reporting could be better, perhaps more ways to report on analytics and impressions.

The coverage and insights portion of the monitoring are great though.
Love the analytics and the collaboration. Scheduling and tagging could be a bit more intuitive.
ViralHeat surpasses the Hootsuite software in every way.
Very likely, our management doesn't like to change gears much when we're already educated on our current system. Also, it seems to be meeting all our needs for now.
It is best suited for a company with at least some form of social media output. It's best to build up an online presence before purchasing this software.