An excellent remote access tool.
David Whittaker | TrustRadius Reviewer
July 28, 2017

An excellent remote access tool.

Score 7 out of 10
Vetted Review
Verified User
Review Source

Overall Satisfaction with VNC Connect

VNC Connect was being used to support other departments and remote users when IT support was required. Being able to view a user's screen in real-time was a huge advantage when troubleshooting a wide assortment of day to day problems. This would save time, money and the mental health of both parties.
  • Remotely accessing workstations.
  • It's lightweight and easy to navigate.
  • Mobile access of other workstations allowed both parties to be away from the office and still get the IT support they needed.
  • License requirements may not be ideal for some parties.
  • VNC support hours aren't the best based on the requester's geographical location.
  • Upgrading end users is a little clunky.
  • Timely support for end users saving time for remote IT support agents.
  • Lowering travel costs for IT support having to be on site to work on problems.
At the time of our switch to GoToAssist, we we seeking a solution that allowed admin access to workstations. GoToAssist met our requirements for this problem.
Remote access to end users if support is needed.

VNC Connect Feature Ratings

Screen sharing
Instant message
Secure remote access with Smart Card authentication
Access to sleeping/powered-off computers
Not Rated
Over-the-Internet remote session
Initiate remote control from mobile
Centralized management dashboard