An excellent remote access tool.https://www.trustradius.com/remote-desktopVNC ConnectUnspecified8.2811012017-07-28T15:13:28.932Z
July 28, 2017
An excellent remote access tool.
Score 7 out of 101
Overall Satisfaction with VNC Connect
VNC Connect was being used to support other departments and remote users when IT support was required. Being able to view a user's screen in real-time was a huge advantage when troubleshooting a wide assortment of day to day problems. This would save time, money and the mental health of both parties.
- Remotely accessing workstations.
- It's lightweight and easy to navigate.
- Mobile access of other workstations allowed both parties to be away from the office and still get the IT support they needed.
- License requirements may not be ideal for some parties.
- VNC support hours aren't the best based on the requester's geographical location.
- Upgrading end users is a little clunky.
- Timely support for end users saving time for remote IT support agents.
- Lowering travel costs for IT support having to be on site to work on problems.