A Great Product at a Great Price!
May 02, 2022

A Great Product at a Great Price!

Nick Williams | TrustRadius Reviewer
Score 9 out of 10
Vetted Review

Overall Satisfaction with WatchGuard AuthPoint

We utilize Watchguard Authpoint for Multi-Factor Authentication for client sites to SSLVPN into their networks. Authpoint is a stress-free way to handle multi-factor authentication within the WatchGuard umbrella. Authpoint is perfect for our clients as we can trust the multi-factor authentication provided by the same vendor that supplies our firewalls.
  • Encryption
  • Push Notifications
  • Security
  • Pop-up boxes on the application feel outdated
  • Could be more streamlined to implement
  • Web instructions for setting up can be hard to follow
  • secure remote connections
  • Less vendors to deal with
  • Knowledgeable Support Team
Having the Multi-Factor Authentication developed by the same developer of the devices we use is very beneficial when we have to troubleshoot something. Support is great and is very responsive. Clients seem to prefer using their software over another vendor. The app is very clean and easy to use as well.
Once the software is configured, it is very easy to use and instruct clients how to use it. However, the setup process can be misunderstood and difficult to complete. If there was an easier setup process with less steps that would be ideal. Besides that, we have had no complaints.
This has been received very well and we have not had a single user have an issue with the activation process on their mobile device. Even users that are not tech-savvy have had great success in getting this software application to work on the first try. A great product!
Lots of our clients have had issues with remembering multiple passwords and being able to use this has helped them out with streamlining the multi-factor authentication process without having to constantly reset passwords all the time. It has been received by all users very well. I do not think we have had a complaint yet.

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Google Authenticator, Cisco Secure Access by Duo, Azure Multi-Factor Authentication (Discontinued)
Authpoint is the perfect solution for small businesses to implement a multi-factor authentication service without having to identify a seperate vendor. Being able to trust Watchguard with both the Multi factor authentication and the physical firewall is a easy service to push to clients. Once the MFA is set up, it is very easy to use.