Item: Webex App
Rating: 9
Author: Souvik Bhowmik

Use Cases and Deployment Scope

Cisco Webex App is widely used across my organization. We heavily depend upon it as far as any meeting is concerned in our team as well the whole organisation. I hardly hear about any complaints against Webex App. For any minor issue, Cisco is always there to fix it as earliest possible.

Pros and Cons

HD video conferencing for up to six participants at a time.
Sharing desktops and documents.
Platform compatibility and data protection.

Reduce noise cancellation
Reduce dependency on network bandwidth
Increase no of participants allowed in hd conferencing at a time

Return on Investment

Download a plugin to use it on their compute
Heavy dependency on network bandwidth
Subscription price is bit higher side when compared with competitors

Alternatives Considered

Microsoft Teams and Slack

Slack is not so good when multi participants in a meeting, switching participants or sharing screens makes it a bit difficult to adjust. Microsoft Teams is good though but not liking the UI. Webex App has a nice user experience as well as very easy to handle as per technical perspective.

Support Rating

As far as I know or my experience with Webex App, I never face any difficulty to reach support, getting the necessary support from the team, and ultimately resolve the issue. As I know there are very few issues in product Support most of the time stay behind the curtain.

Key Insights

Do you think Webex App delivers good value for the price?

Yes

Are you happy with Webex App's feature set?

Yes

Did Webex App live up to sales and marketing promises?

I wasn't involved with the selection/purchase process

Did implementation of Webex App go as expected?

I wasn't involved with the implementation phase

Would you buy Webex App again?

Yes

Other Software Used

Microsoft Teams, Slack, Zoom

Usability

As a customer, I am very much satisfied with the offerings of the Webex App. I believe it has successfully [been] able to live up to expectations. As far as usability is concerned it is good. The continuous focus should be needed on the improvement of the product wherever required.

Likelihood to Recommend

For any official meeting, I say Webex App is the name that comes to my mind in the first place. So, well suited for official meeting purposes. Screen sharing and recording make it easy and handy to use. For personal communication WhatsApp and fb messenger is still ruling the market, also there are so many apps available. So it's up to individual choice.

Already met expectation

Overall Satisfaction with Webex App