Webex App Review
July 30, 2021

Webex App Review

Anonymous | TrustRadius Reviewer
Score 9 out of 10
Vetted Review

Overall Satisfaction with Webex App

We use the Webex App on a daily basis for all of our collaboration requirements. It allows us to quickly schedule or start impromptu meetings and keep all of our projects organized. It also allows us to collaborate remotely, by sharing screens, using whiteboards, working on documents simultaneously, and using the messaging function to allow asynchronous communication.
  • Having the ability to create team spaces and group our spaces by theme
  • Keeping both asynchronous and synchronous conversation going in the same space
  • Keeping everything that is shared under tabs in the same space, so it is quick to find
  • I would like to be able to group my spaces in categories I defined, instead of "favourites" and others only
  • Improved remote collaboration
I find Microsoft Teams quite confusing, specially the guest concept when you are added to a different organization as an external partner.
It is amazing if you are willing to self-serve. For more technical cases the TAC team can be quite frustrating at times.

Do you think Webex App delivers good value for the price?

Yes

Are you happy with Webex App's feature set?

Yes

Did Webex App live up to sales and marketing promises?

I wasn't involved with the selection/purchase process

Did implementation of Webex App go as expected?

I wasn't involved with the implementation phase

Would you buy Webex App again?

Yes

It is a great tool, only needs some finer adjustments in my opinion.
Great for collaboration, both within your company and with external clients. Less appropriate if you already have a project space and need to add someone external but don't want them to see any conversation that happened before they were added- in that case, you will need to create a new space which causes some duplication.

Webex App Feature Ratings

Task Management
6
Scheduling
10
Workflow Automation
Not Rated
Mobile Access
8
Search
7
Visual planning tools
Not Rated
Chat
10
Notifications
7
Discussions
7
Surveys
6
Internal knowledgebase
8
Integrates with GoToMeeting
Not Rated
Integrates with Gmail and Google Hangouts
8
Integrates with Outlook
10
Video files
10
Audio files
10
Document collaboration
10
Advanced security features
8
Integrates with Google Drive
8
Device sync
10