Webex App: Meeting, messaging, and calling —making hybrid work from anywhere possible!
August 20, 2021

Webex App: Meeting, messaging, and calling —making hybrid work from anywhere possible!

Anonymous | TrustRadius Reviewer
Score 10 out of 10
Vetted Review

Overall Satisfaction with Webex App

The Webex App is used by our entire organization for internal and external, meetings, messaging, calling, and file sharing. The unified Webex App has been a great addition to the Webex portfolio as it has reduced redundancy and allowed our organization to remove disparate systems. The hybrid work environment is made possible with the Webex App.
  • Messaging with users external to your organization is seamless.
  • The Webex mobile app is easy to use and makes working from anywhere possible.
  • Noise removal is a game changer when working from home.
  • I'd like to see improvements to presence, especially when in a calendar meeting or Microsoft Teams meeting.
  • More options to customize/organize contacts and spaces.
  • The Webex mobile app still requires Webex Meetings to be downloaded to your phone which defeats the purpose of the unified application.
  • Would be nice to be able to turn off certain parts of the Webex app (messaging) for customers that do not want to use it.
  • Ease of use.
  • Unified solution.
  • Hybrid work.
More secure and easier to communicate with users external to our organization. The mobile application is better as well.
Cisco has made many improvements to the documents and information surrounding the Webex app. However, TAC is not the easiest group to work with and that causes some dissatisfaction among customers.

Do you think Webex App delivers good value for the price?

Yes

Are you happy with Webex App's feature set?

Yes

Did Webex App live up to sales and marketing promises?

Yes

Did implementation of Webex App go as expected?

Yes

Would you buy Webex App again?

Yes

I help users learn how to use the app and overall have found it to be pretty intuitive.
The Webex App is great for organizations that are looking for an all-encompassing collaboration platform, as it unifies meetings, messaging, and calling seamlessly. For organizations that are heavy Microsoft Teams users, sometimes this app is not well received because they worry about it causing confusion on where to message internally.

Webex App Feature Ratings

Scheduling
8
Mobile Access
10
Search
7
Visual planning tools
3
Chat
10
Notifications
10
Discussions
10
Surveys
10
Integrates with Gmail and Google Hangouts
10
Integrates with Outlook
10
Video files
6
Audio files
10
Document collaboration
10
Access control
10
Advanced security features
10
Integrates with Google Drive
10
Device sync
10