Fix UI/UX
July 13, 2022

Fix UI/UX

Anonymous | TrustRadius Reviewer
Score 3 out of 10
Vetted Review
Verified User

Overall Satisfaction with Webex App

We use Webex App instead of Zoom. In my personal experience, Zoom has a history of privacy policy violations and I believe, has used sketchy business practices in the past. We use Webex App because it is supplied by Cisco and has the backing of a company with a good reputation. It makes for a good Zoom alternative too.
  • Video conferencing
  • Screen Sharing
  • Messages
  • USER INTERFACE
  • USER EXPERIENCE
  • Design
  • It works that’s basically it
  • It is an alternative to Zoom
  • It helps provide discussions that aren’t quantifiable
I had to choose Webex App, my company uses it. It stacks up very poorly in the UI/UX department. The whole app is a mess. If it wasn’t a mess it would’ve taken over as the app of the pandemic. It needs a fundamental redesign. I hate using it.
Webex App's support people deserve a raise and deserve to be in unions.

Do you think Webex App delivers good value for the price?

Not sure

Are you happy with Webex App's feature set?

Yes

Did Webex App live up to sales and marketing promises?

I wasn't involved with the selection/purchase process

Did implementation of Webex App go as expected?

I wasn't involved with the implementation phase

Would you buy Webex App again?

No

As I’ve mentioned before, Webex App's usability is the worst. I hate using it. It needs a fundamental rethink to make the design much more accessible. Look it gives me a headache from a UI/UX perspective. I want this app to get better but I hate using it. I wish we used Zoom.
Let me be clear. If I wasn’t forced to use Webex App I wouldn’t use it. Its design feels like someone with enterprise software experience barely tried to make it user accessible. I would never recommend this to anyone unless the design changed and was easier to use.

Webex App Feature Ratings

Task Management
2
Gantt Charts
1
Scheduling
2
Workflow Automation
2
Mobile Access
2
Search
2
Visual planning tools
5
Chat
8
Notifications
4
Discussions
9
Surveys
4
Internal knowledgebase
1
Integrates with GoToMeeting
7
Integrates with Gmail and Google Hangouts
3
Integrates with Outlook
6
Versioning
1
Video files
2
Audio files
1
Document collaboration
2
Access control
2
Advanced security features
10
Integrates with Google Drive
1
Device sync
3