Using Cisco Webex for our Monitoring Solution
February 11, 2023

Using Cisco Webex for our Monitoring Solution

Anonymous | TrustRadius Reviewer
Score 6 out of 10
Vetted Review
Verified User

Overall Satisfaction with Webex App

We use the Cisco Webex in our monitoring tool for the Cloud and On-Premise solutions at IR and I use the Cisco Webex application for customer calls. When using this product as a customer it is intuitive and works well I just don't use it for more than a couple of hours so I don't have the greatest viewpoint on this. When using this product as an software engineer I wished that the API would be more open and provide us with more visibility into the underlying systems to provide more detail for our end customers and users

Pros

  • Cloud Based
  • Conference Meetings
  • API

Cons

  • More open API
  • More customisation
  • We have not utilised Cisco Webex to its fullest potential
Did not select Webex, we chose Microsoft Teams because it came with our Microsoft 365 licenses
I have not contacted support for the Cisco Webex platform.

Do you think Webex App delivers good value for the price?

Not sure

Are you happy with Webex App's feature set?

Yes

Did Webex App live up to sales and marketing promises?

I wasn't involved with the selection/purchase process

Did implementation of Webex App go as expected?

I wasn't involved with the implementation phase

Would you buy Webex App again?

No

It is fine I guess, I have not used it enough to comment further
Normally I don't normally check around for communications systems but for our company we do use it from time to time.

Webex App Feature Ratings

Task Management
Not Rated
Gantt Charts
Not Rated
Scheduling
Not Rated
Workflow Automation
Not Rated
Mobile Access
Not Rated
Search
Not Rated
Visual planning tools
Not Rated
Chat
7
Notifications
5
Discussions
Not Rated
Surveys
Not Rated
Internal knowledgebase
Not Rated
Integrates with GoToMeeting
Not Rated
Integrates with Gmail and Google Hangouts
Not Rated
Integrates with Outlook
Not Rated
Versioning
Not Rated
Video files
Not Rated
Audio files
Not Rated
Document collaboration
Not Rated
Access control
Not Rated
Advanced security features
Not Rated
Integrates with Google Drive
Not Rated
Device sync
Not Rated

Comments

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