WebEx products Rock!
June 29, 2023

WebEx products Rock!

Jason Coon | TrustRadius Reviewer
Score 10 out of 10
Vetted Review
Verified User

Overall Satisfaction with Webex App

We use it to directly interact with Customers, Clients and Employees. The direct approach to communication (Meetings, Chat, Calling) is exteremly helpful when trouble-shooting with a customer, interacting with a client, and helping employees understand technology. The only limitations that I have seen is the adoption of the product. If there was an option for users with currrent Jabber implemenations to use a "free version" of WebEx to migrate them to use WebEx App rather than remain on Jabber, I think the adoption rate would increase dramatically.
  • Clearly defines chats, groups, and meetings. The new "sections" feature is a great addition.
  • Always has been the go-to product for me for Meetings.
  • Sharing and collaborating is always a solid feature.
  • functions like (Chat, Files) in better locations (when sharing they are sometimes "lost" in the window
  • updates seem to be less stable lately. (compatibility)
  • easier access to meeting information. (maybe a pop up with the link and/or calling info)
  • Allowed quick deployment
  • Richer communications
  • On-prem gap bridging
  • Webex Meetings
  • Webex App
  • Webex Calling
  • Webex Webinars
  • Webex Events
Clear and intuitive on-boarding, sometimes it can be challanging as a partner getting access to the customers enviroment.
All of the Cisco and WebEx products are far more delevoped than the other products.

Do you think Webex App delivers good value for the price?

Yes

Are you happy with Webex App's feature set?

Yes

Did Webex App live up to sales and marketing promises?

Yes

Did implementation of Webex App go as expected?

Yes

Would you buy Webex App again?

Yes

The financial industry has certain limitations that WebEx App may not natively adhere to. Other veritcles like Medical, Automotive, Construction, Food Service, and Manufacturing all have less stringent controls over software updates and access. Each industry might have special needs or requirements that WebEx App may not meet. Allowing all functions (Meetings, Chat, and Calling) in the Web version might be first step.

Webex App Feature Ratings

Task Management
10
Scheduling
10
Mobile Access
10
Search
10
Chat
10
Notifications
10
Discussions
10
Surveys
10
Internal knowledgebase
10
Versioning
10
Video files
10
Audio files
10
Document collaboration
10
Access control
10
Advanced security features
10
Device sync
10