Item: Webex App
Rating: 8
Author: Verified User

Use Cases and Deployment Scope

During [the] pandemic, our IT has [transformed] itself extensively to adapt COVID protocols and Cisco Jabber is one of them. While working from home, it helps us to have our office extensions on our mobile and communicate freely with our colleagues. [It] also [helps] us in having chatting and video [calls] with our teams.

Pros and Cons

Office extension on [your] mobile
Messaging, voice and [video] calling
Mobility, work from anywhere
Integration with IT LDAP services

[Look] of the app could have been better
[Takes] time to authenticate when logging in for the first time
[Sometimes] voice delays [have] been observed

Return on Investment

Cisco Jabber has help us adapting COID protocol while using Cisco UC solution
Provided us mobility and replacement of physical phones

Other Cisco Products Used

Cisco Unified Communications Manager (Call Manager) and Cisco IP Phones

Alternatives Considered

Skype for Business (formerly Lync)

We had used Skype and Lync. Our company installed [them] on our PCs, but [it] was not very practical during pandemic since we are [working] from home. Cisco Jabber has been a better solution, using the existing Cisco Unified Communication solution giving us mobility and triple-play service using our own mobile.

Key Insights

Do you think Webex App delivers good value for the price?

Yes

Are you happy with Webex App's feature set?

Yes

Did Webex App live up to sales and marketing promises?

Yes

Did implementation of Webex App go as expected?

Yes

Would you buy Webex App again?

Yes

Other Software Used

Cisco Nexus, Microsoft 365 (formerly Office 365), Cisco UCS Manager

Likelihood to Recommend

[It's] very well suited for Cisco UC customers only. [It's] perfect for pandemic times, where you can sit in the office having physical office extension and do physical meetings with your team. Cisco Jabber covers all of [this] while providing mobility. [It] can replace those physical phones forever and reduce CaPex cost. Not suitable for non-Cisco UCS customers.

Cisco Jabber Review

Overall Satisfaction with Webex App