Item: Webex App
Rating: 10
Author: Nanda Chaitanya

Overall Satisfaction with Webex App

Use Cases and Deployment Scope

We use Webex App to setup internal calls with teams and we use Webex App to conduct primary research for my clients. We use both teams and Webex App but the video and audio quality of the calls are far better than teams

Pros and Cons

Pros

Calling sample group in the primary research
internal team calls
calls with clients from various countries

Cons

can give a customization option to integrate some captioning and note-taking software to client interest
summerize the multiple call notes in a single click

Return on Investment

we were able to record responses 40% more efficiently
Improved customer interations

Cisco Products Used for Hybrid Work

Webex Meetings
Cisco Webex DX80

Organizational Challenges Faced

we do not have proper wifi at homes, and call drop rates are high. so we explored for other options, then after testing we have adopted cisco Webex App

Impact on Organizational Challenges

We will be conducting training with internal teams for which we have used solutions like Team and Zoom, which have limited functionality during covid time and too much latency and most of the interactions are not clear. When we switched from teams to Cisco Webex App, latency came down and the learning increased. which lead to improve in employee efficiency

Hybrid Work Experience

We have improved in more collaboration and reduced latency

Alternatives Considered

Zoom Workplace and Microsoft Teams

the video was not clear and latency was high even when the bandwidth is 500mbps and if the number of users increased in a meeting, then its impossible for us to use cameras. this is the reason why we shifted to Webex App

Key Insights

Do you think Webex App delivers good value for the price?

Yes

Are you happy with Webex App's feature set?

Yes

Did Webex App live up to sales and marketing promises?

Yes

Did implementation of Webex App go as expected?

Yes

Would you buy Webex App again?

Yes

Other Software Used

Microsoft Teams, Zoom Workplace

Likelihood to Recommend

For me, it helped a lot in scheduling video calls for my target sample in a primary research case from various industries. It is far more professional when compared to teams and zoom as the audio quality is awesome and doesn't require too much of bandwidth. I use this to setup conference call too, we use cisco microphones and integration is seamless

Best for Workplace meetings and trainings