Webex a solution to solve many needs!
March 14, 2025

Webex a solution to solve many needs!

Anonymous | TrustRadius Reviewer
Score 7 out of 10
Vetted Review
Verified User

Overall Satisfaction with Webex App

We use WebEx for online meetings, document sharing, and team collaboration that, in turn, help us build better products and services for our partners and consumers.

Pros

  • Video conferencing.
  • Security and compliance.
  • Business tool integration.

Cons

  • Update the user interface.
  • Better support for mobile and users on the go.
  • Cost is outdated, better flexibility to use and cost to run.
  • Remove travel friction with remote services.
  • Increased productivity.
  • Ability to hold online trainings and reducing training expenses.
I would have to say technology and infrastructure gaps hit the organization during the implementation of hybrid and remote work.
Solved for a meeting room solution for remote, hybrid, and in-office solutions to team collaboration and workstream support.
Honestly, we had little to no issues with a remote and/or hybrid work model. The online services of Webex and other solutions helped achieve goals more efficiently overall.
Teams natively integrates services and features of our organization because we are a Microsoft shop. For this reason alone, WebEx will never compete. Slack, however, is a trendy solution that integrates well with everything (as long as you are willing to work with 3rd party integrations). If you sit back and look at Slack, you will find you spend more time configuring widgets to help with operational efficiency, but in reality, it's more of a distraction and time consumption.

Do you think Webex App delivers good value for the price?

Yes

Are you happy with Webex App's feature set?

No

Did Webex App live up to sales and marketing promises?

Yes

Did implementation of Webex App go as expected?

Yes

Would you buy Webex App again?

Yes

In today's environment, tools like Teams and Slack are coming with enterprise agreements, and it makes it very hard to think of bringing in a 3rd party, which is usually the case for a product like Webex. For this reason, the need to raise the bar in product offerings, services, and cost is critical.

Webex App Feature Ratings

Task Management
6
Scheduling
7
Workflow Automation
4
Mobile Access
5
Search
6
Visual planning tools
6
Chat
8
Notifications
6
Discussions
7
Surveys
3
Versioning
7
Video files
7
Audio files
7
Document collaboration
8
Access control
7
Advanced security features
6

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