Webex is a reliable tool for meetings
Updated March 14, 2025

Webex is a reliable tool for meetings

Anonymous | TrustRadius Reviewer
Score 7 out of 10
Vetted Review
Verified User

Overall Satisfaction with Webex App

We use Webex daily for internal company meetings. The use of Webex has increased dramatically since the start of the COVID-19 pandemic, as our work model has become almost 100% working from home. In addition, all business travel for internal meetings was strongly discouraged, so Webex became the default way to hold large workshops and cross-functional meetings

Pros

  • Allows for small or large meetings
  • Provides easy telephone access (if an internet connection is not optimal)
  • Integrates with Outlook's calendar well

Cons

  • Video conferencing
  • Integration of chat with video
  • Mobile app not as good as PC app
  • Allows for faster communication
  • Enables a work from home environment
  • Increases global interactions
  • Webex App
As expected, some employees feel disconnected from others and very isolated at home. This is especially true for those new to the company, or new to their teams. The informal transfer of information (water cooler conversations) definitely has value and this became impossible for employees working from home. Some employees also felt like they were always plugged-in, working much longing hours than they would have prior to a hybrid work environment.
Cisco's WebEx has helped to enable my organization to transition to a hybrid work environment. WebEx was the primary tool for virtual or remote meetings, but has since been replaced by Microsoft Teams. WebEx was the first tool and we likely would have had a much tougher transition without WebEx.
My coworkers and I have experienced the full gambit of hybrid work success and failures. We all enjoy the better work-life balance and flexibility. But we all acknowledge that connecting and building trust, especially when there is a new member of the team, has become much more difficult. We all think the tradeoff is worth it.
Compared with Webex, Microsoft Teams has a more intuitive interface and better integration with Outlook. My organization was using Webex before the COVID-19 pandemic and continues to use it. We have now fully transitioned over to Microsoft Teams for smaller team meetings, with the exception being companywide or division wide meetings, which rely on WebEx.

Do you think Webex App delivers good value for the price?

Not sure

Are you happy with Webex App's feature set?

Yes

Did Webex App live up to sales and marketing promises?

I wasn't involved with the selection/purchase process

Did implementation of Webex App go as expected?

I wasn't involved with the implementation phase

Would you buy Webex App again?

Yes

Microsoft Teams, Skype for Business / Lync (discontinued), Zoom Workplace
Webex is reliable for internal company meetings, both large and small. But its interface and functionality are not as good as other video-capable meeting software. Both Zoom and Microsoft Teams are more intuitive and easier to use, especially for any features beyond audio conferencing like white boardings, breakout rooms, etc.

Webex App Feature Ratings

Project Management
6.3
Task Management
7
Scheduling
7
Mobile Access
5
Communication
7.3
Chat
7
Notifications
8
Integrates with Outlook
7
File Sharing & Management
7.3
Versioning
7
Video files
7
Audio files
7
Access control
8
Advanced security features
8
Device sync
7

Cisco Hybrid Work

  • Working from anywhere (e.g., coffee shop, airport)
  • Working from an office or other company space
  • Working from home
My company implemented a hybrid work-solution for 100% of global employees (10,000+ total FTEs) in January 2021. All employees are allowed to work from any location (within their country-of-hire only due to taxation reasons). We have some of our physical offices open if anyone wants to go into the office. On average, anywhere between 10-30% of employees go into the office on any given day. All emloyees use Webex software to communicate online, including for meetings.
WebEx has a much simpler interface than similar remote meeting tools like MS Teams and Google Meets. WebEx also has a good balance of ease of use and extra features. The learning curve is much steeper with MS Teams, which is why my company decided to leverage our existing base of WebEx users and make it the default remote meeting software.
  • Webex
  • Zoom

Webex App Support

The support is good, and I have always received the help I needed in a timely manner.

Using Webex App

Webex is reliable and the basic features are good. But when I want to hold workshop breakout sessions and whiteboarding discussions, I feel Microsoft Teams and Zoom have a better user interface and are more intuitive. Webex functions just fine as a communication tool for virtual meetings, but it definitely is lacking in flexibility and add-ons.
ProsCons
Relatively simple
None
  • Virtual meetings
  • Messaging
  • Spaces for teams
Yes - The mobile interface for Webex has the same functions as the desktop version. But it’s slower than the mobile versions of Zoom and Microsoft Teams. Webex also shows others the type of device you connect from, so others can see when you are connected from the mobile app. I only use it as a last resort.

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