Professional teleconferencing.
July 29, 2025

Professional teleconferencing.

Tanya Patankar | TrustRadius Reviewer
Score 9 out of 10
Vetted Review
Verified User

Overall Satisfaction with Webex Calling

We have deployed Webex calling for both client communication and indoor communication purposes. It blends quite well on both sides of the deployment. The call quality is excellent, and it adjusts automatically with the bandwidth of the broadband services that we currently use. No calldrops have been observed until now. The high-definition audio-video streaming is another reason for deploying this fantastic software.

Pros

  • Client communication.
  • On site telephony.
  • Audio video wavelengths.
  • Low call drops.

Cons

  • Dashboard needs some improvements.
  • Little outdated design.
  • I don't know as I was not involved in the purchase decision.
WebEx calling is a standalone module that receives calls on its own. It hasn't been merged with existing softwares. Incoming and outgoing call services utilizing state-of-the-art audio and video wavelengths are ideal for our corporate environment. The client also appreciates the clear and crisp quality of calls, making their interactions with us smooth and flawless.
The Webex calls are extremely secure because they require a custom-generated PIN before the manager can allow access to any Webex teleconferencing or online meetings.

Do you think Webex Calling delivers good value for the price?

Yes

Are you happy with Webex Calling's feature set?

Yes

Did Webex Calling live up to sales and marketing promises?

I wasn't involved with the selection/purchase process

Did implementation of Webex Calling go as expected?

I wasn't involved with the implementation phase

Would you buy Webex Calling again?

Yes

Receiving and dialing VOIP calls with Webex is a cakewalk. The audio-video wavelengths are perfect. The call drop rates are very low, making it an ideal option for long-distance calls. Since high-quality calls are paramount to us, we highly recommend it to anyone looking for a very reliable teleconferencing tool.

Webex Calling Feature Ratings

Hosted PBX
10
Multi-level Interactive Voice Response (IVR)
Not Rated
Directory of employee names
Not Rated
Answering rules
10
Call recording
9
Call park
10
Call screening
10
Message alerts
Not Rated
Business SMS/External Messaging
Not Rated
Online Fax
Not Rated
Voicemail Transcription
10
Mobile app for iOS
10
Mobile app for Android
10
High quality audio
10
High quality video
9
Calendar integration
9
Meeting initiation
9
Record meetings / events
9
Desktop sharing
9
Live chat
10
User authentication
9
Participant roles & permissions
Not Rated
Centralized communications management
10
Team messaging
10
Team document sharing
10
Call and meeting analytics
10

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