Item: Webex App
Rating: 6
Author: Verified User

Use Cases and Deployment Scope

Webex (formerly Webex Teams) is used for external collaboration mostly, as our current standard is Microsoft Teams. Webex (formerly Webex Teams) is a more feature rich application and works everywhere without issue. This is why I use it.

Pros and Cons

Compatibility with all platforms
More admin control
Easier screen share
Security

Make whiteboard easier
Make sharing of recordings more compatible
Make editing recordings simple to use

Return on Investment

Reduce physical sales calls
Reduce travel
Increase productivity

Alternatives Considered

Zoom and Microsoft Teams

Webex (formerly Webex Teams) allows collaboration with external partners with screen share and the ability to grant control to another party. Microsoft Teams does not allow this (it's possible that it hasn't been enabled by administrators). Microsoft Teams makes it easy to record a meeting and share with participants, but I’m not sure editing is available. Zoom is just not secure enough. It is too easy for someone to crash or sabotage the meeting.

Support Rating

Support is easily accessible and you get a knowledgeable representative right away who most likely can fix your issue without escalating. Webex (formerly Webex Teams) has too many tiers in the application. For example, you don’t get video editing unless to subscribe to an advanced license. I also find the desktop app very bulky.

Key Insights

Do you think Webex App delivers good value for the price?

Yes

Are you happy with Webex App's feature set?

Yes

Did Webex App live up to sales and marketing promises?

I wasn't involved with the selection/purchase process

Did implementation of Webex App go as expected?

I wasn't involved with the implementation phase

Would you buy Webex App again?

Yes

Usability

There are some nuanced features that take a little reading and getting used to. For example, video editing and sharing are not straightforward, and the format is neither universal nor does it lend itself to third-party video editing programs. The desktop application seems like bloatware. I don’t like that it reads all my Microsoft Teams or other meetings from my calendar and puts them in its own scheduler.

Likelihood to Recommend

Sales calls and troubleshooting sessions with external and internal audiences. We are able to screen share and, if necessary, give control to external partners. We also use Webex (formerly Webex Teams) for internal cross training exercises and knowledge share. However Webex (formerly Webex Teams) makes it hard to record, edit, and share videos seamlessly. We should be able to export our video file to any platform or edit in a third-party application.

Reliable and Secure

Overall Satisfaction with Webex (formerly Webex Teams)