WebExcellence
August 15, 2016

WebExcellence

Tina Cline | TrustRadius Reviewer
Score 9 out of 10
Vetted Review
Verified User

Overall Satisfaction with WebEx Meetings

WebEx Meetings are used internally for our users to perform software demos all across the world. Visiting client locations in hopes of a sale is too costly in time and expenses, especially when you are reaching globally. With WebEx we are able to make initial contact with faces that match the voices and clear screen sharing that makes that leap across the miles.

Pros

  • Easy to implement. With a simple add-on to a laptop or desktop you are one click away from starting your meeting.
  • Easy for the recipient on the other end to join with very few clicks so you are not clunking around desperately trying to get them to connect with you.
  • Their accounting and support team are very easy to reach and make sure you are getting the proper plan to meet your needs.

Cons

  • The ability of making host accounts can be somewhat confusing.
  • Less hold time when calling support.
  • Huge savings in being able to meet with potential clients across the globe and spare travel expenses
  • With more personal and professional presentations, sales are made quickly
WebEx Meetings was not a hard to be the top competitor as most other products feel short. Just the fact of its well known name keeps customers confident they are using a trustworthy service. Some other less known products are hard to get users to trust and use.
WebEx is an easy product for any size business. Even the small businesses with 5 or less employees that just need to reach out more personally with their clients can find tremendous benefits. Whether reaching out to customers or just to your remote offices it's easy and makes everything more interactive. From the one-man-shop to the enterprise business, WebEx Meeting is easy and beneficial to use.

Webex Meetings Feature Ratings

High quality audio
9
High quality video
9
Low bandwidth requirements
8
Mobile support
8
Desktop sharing
10
Whiteboards
8
Calendar integration
10
Meeting initiation
10
Integrates with social media
9
Record meetings / events
10
Slideshows
10
Live chat
10
Audience polling
9
Q&A
8
User authentication
10
Participant roles & permissions
10
Confidential attendee list
10

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