Teleconferencing in a Click
Kaleb-John Loo | TrustRadius Reviewer
September 17, 2019

Teleconferencing in a Click

Score 8 out of 10
Vetted Review
Verified User
Review Source

Overall Satisfaction with Webex Meetings

Webex Meetings is utilized within the organization to organize meetings internally as well as with customers and support. It allows for easy conferencing, facilitating great communication between members of the team. Additionally, the ability to create a room in which users can call in and view and control a remote screen is very critical to helping our engineers debug customer issues.
  • Easy to create web hosted conference rooms.
  • Useful remote control access.
  • Easy to call in.
  • Good sound and video quality.
  • Need a WebEx hosting account in order to host a meeting.
  • Computer audio does not seem to work well.
  • Sometimes the client does not launch properly.
  • Quickly being able to jump on a call with a customer or support engineer and resolve issues is a great value.
  • Having a catalog of presentations to use for training is a good tool to have.
  • Easy to call-in meetings reduces wasted time during meeting setup.
Webex Meetings provides a better quality video and audio experience than Skype which makes meetings more productive. With Webex Meetings, we do not waste time connecting audio because it allows the users to either call in, or there is a one-click button that calls the user. Additionally, Webex Meetings' remote desktop control is very smooth, which is critical for addressing problems in the field.
The customer support for Webex Meetings is good. There are a lot of resources online to learn how to utilize the basic functionalities of Webex Meetings. Since it is widely used, common problems can easily be solved by searching for the solution. The product is updated frequently to fix the issues.

Do you think Cisco Webex Meetings delivers good value for the price?

Yes

Are you happy with Cisco Webex Meetings's feature set?

Yes

Did Cisco Webex Meetings live up to sales and marketing promises?

I wasn't involved with the selection/purchase process

Did implementation of Cisco Webex Meetings go as expected?

I wasn't involved with the implementation phase

Would you buy Cisco Webex Meetings again?

Yes

Webex Meetings can be used by any type of company to facilitate teleconferencing. It is simple to use and setup, which is useful for getting together quick meetings. The remote control capability is ideal for anyone who requires the ability to remotely debug a situation. Webex also provides additional capability for recording meetings, which can be played back with their custom player. This way, users can send the Webex files to provide further clarity or information to those who may have not attended the meeting.

Webex Meetings Feature Ratings

High quality audio
9
High quality video
9
Low bandwidth requirements
9
Mobile support
9
Desktop sharing
10
Whiteboards
9
Calendar integration
10
Meeting initiation
10
Record meetings / events
10
Slideshows
9
Live chat
9
Audience polling
9
Q&A
9
User authentication
10
Participant roles & permissions
9