Virtual meetings from any device and at any time with a single click
Celeste Rio | TrustRadius Reviewer
September 16, 2019

Virtual meetings from any device and at any time with a single click

Score 10 out of 10
Vetted Review
Verified User
Review Source

Overall Satisfaction with Webex Meetings

Cisco Webex Meeting is being used by all users of the company, from Human Resources and administration to the entire technical and commercial area. Since we all have meetings with suppliers, colleagues, and clients or even to do distance interviews, needs surveys and after-sales support, there are multiple use cases for Webex Meetings and the problems we are solving with this tool.
  • Cisco Webex Meeting is ideal for remote virtual meetings, regardless of which device is used to connect. It is not necessary to install any application or have licenses to participate in a meeting.
  • Cisco Webex Meeting is ideal for remote virtual meetings, regardless of which device is used to connect. It is not necessary to install any application or have licenses to participate in a meeting.
  • It allows you to make recordings of everything that happens in the meeting, both audio and video and the content shared in the meeting. Everything is recorded and can be distributed in a high quality mp4 video.
  • When it comes to support, it is also an excellent option, since in the middle of the virtual meeting you can have control of the client's device and work as if you were in the remote office.
  • It would be ideal to be able to have the Outlook, Excel and Word plugins without installing the desktop application.
  • Have the solution of people insight for the countries of Latin America, today it is only for the USA and some countries of Europe.
  • The integration with Lotus Notes, similar to the integration with Outlook, is missing.
  • Being able to have virtual meetings with clients, greatly reduces the travel time and associated costs to go to perform a survey.
  • The response time of the support provided to customers can be substantially improved since, in the event of an incident, travel time is not required to be on the site, but with a click, you are already working on the remote site.
  • The interviews at a distance, optimize the work of HR since it does not make the interviewee travel or you should not move to another office to be able to do the interview.
  • Zoom
The Zoom solution has been analyzed as an alternative to Cisco Webex Meetings, however, the decision was made to go for the Cisco solution since it has very strong integration with video conferencing equipment. Therefore, each feature that is developed in the solution is reflected in the video conferencing equipment without delay. Thus being a completely homogeneous solution.
Cisco has a highly trained support team and a very good SLA, depending on the contract you have this support is 24X7. In addition to the manufacturer's support, there are many communities in different languages that help a lot of Webex users with information on issues found, how to solve it, best practices, and there is even a calendar that informs when an update is going to be done on the platform.

Do you think Cisco Webex Meetings delivers good value for the price?

Yes

Are you happy with Cisco Webex Meetings's feature set?

Yes

Did Cisco Webex Meetings live up to sales and marketing promises?

Yes

Did implementation of Cisco Webex Meetings go as expected?

Yes

Would you buy Cisco Webex Meetings again?

Yes

I definitely recommend using Webex Meeting to have virtual meetings as if they were face-to-face. The solution allows you to open the personal room with a single click and send the invitation to the participants with whom one needs to meet. Share content, take remote control of the other device, record the meeting, etc. All with only one solution.

Webex Meetings Feature Ratings

High quality audio
10
High quality video
10
Low bandwidth requirements
9
Mobile support
10
Desktop sharing
10
Whiteboards
10
Calendar integration
9
Meeting initiation
10
Record meetings / events
10
Slideshows
9
Live chat
8
Audience polling
8
Q&A
8
User authentication
10
Participant roles & permissions
10