Continuously evolving to meet small and large meeting needs with Video, Transcription and Translation!
Updated November 04, 2021
Continuously evolving to meet small and large meeting needs with Video, Transcription and Translation!
Score 9 out of 10
Vetted Review
Verified User
Overall Satisfaction with Webex Meetings
Webex Meetings has been used for many years at my company as a Collaboration Tool. It is/was the primary tool for voice/video meetings. We also use it as the “bridge” supporting multisite installations. Although some use another team platform for chat and file sharing that has been promoted by some departments, many/most people still use Webex/Webex Meetings for live scheduled and ad hoc meetings. Webex solves the problem of meeting among in-person and remotely-connected participants in-company, with customers or anyone. Webex supports any device and interoperates with many or all endpoint devices, even if they are not Cisco/Webex devices. Since the COVID pandemic, meetings with Webex have become better; the noise control is superb; I have been on calls with construction going on next door and no one could hear anything except the participants voices.
- Noise suppression.
- Supports a large number of device types including PC, Mac, Tablets, Phones, etc.
- Allows people to connect with conventional phones.
- Sometimes Webex takes some customization of the endpoint device the time new users first connect.
- Cisco should advertise Webex and Webex Meetings more in consumer spaces. Webex is very usable since it integrates with conventional telephones/ mobile phones (in case some don't have access to a computer/tablet).
- I think it would have been OK if the Webex Teams name or something like "Webex Collaboration" could be used indicate the "teaming" tool as opposed to Webex Meetings which is specifically for ad hoc and schedule conference calls/meetings. The Webex family of tools include Webex Calling, Webex Meetings and Webex (formerly known as Webex Teams): They use similar infrastructure but can match required capabilities each customer needs and cost constraints.
- Webex makes it easy to get everyone together for a meeting that fits everyone's schedule.
- Webex supports ad hoc meetings when time is of the essence.
- Webex Meetings and Webex (formerly Webex Teams) eliminate a lot of email and enhance group communication.
Do you think Webex Meetings delivers good value for the price?
Yes
Are you happy with Webex Meetings's feature set?
Yes
Did Webex Meetings live up to sales and marketing promises?
I wasn't involved with the selection/purchase process
Did implementation of Webex Meetings go as expected?
I wasn't involved with the implementation phase
Would you buy Webex Meetings again?
Yes
Webex Meetings Feature Ratings
Using Webex Meetings
Evaluating Webex Meetings and Competitors
- Zoom and Microsoft Teams
We have used Webex because it has been around the longest and it has added many improvements and additions. One feature we have not fully implemented is Real-time transcription and Real-time translation. I have used the Transcription a few times and it is fantastic! You can see who said each comment and create tasks/add notes to the transcript. I have not tried the Translation feature, but I can see where it would be very useful especially in meetings involving multi-national companies. I think for basic meetings/collaboration, any of the three products are ok, however, the room and personal device support and support for people on phones only is a big plus. Sometimes multiple tools used cause PC issues, but Webex seems to "play nice" with Zoom and MS Teams if you need to attend meetings from all three. I will say that Zoom seems to work very well, but doesn't support dedicated room systems in the same way; it also doesn't (yet?) have team collaboration like the other two. Lastly, MS Teams seems to work ok, but is a little clunky as far as joining and leaving calls. The symbols and settings on the client could use improvement.