Continuously evolving to meet small and large meeting needs with Video, Transcription and Translation!
Updated November 04, 2021

Continuously evolving to meet small and large meeting needs with Video, Transcription and Translation!

Jerry Knight | TrustRadius Reviewer
Score 9 out of 10
Vetted Review
Verified User

Overall Satisfaction with Webex Meetings

Webex Meetings has been used for many years at my company as a Collaboration Tool. It is/was the primary tool for voice/video meetings. We also use it as the “bridge” supporting multisite installations. Although some use another team platform for chat and file sharing that has been promoted by some departments, many/most people still use Webex/Webex Meetings for live scheduled and ad hoc meetings. Webex solves the problem of meeting among in-person and remotely-connected participants in-company, with customers or anyone. Webex supports any device and interoperates with many or all endpoint devices, even if they are not Cisco/Webex devices. Since the COVID pandemic, meetings with Webex have become better; the noise control is superb; I have been on calls with construction going on next door and no one could hear anything except the participants voices.

Pros

  • Noise suppression.
  • Supports a large number of device types including PC, Mac, Tablets, Phones, etc.
  • Allows people to connect with conventional phones.

Cons

  • Sometimes Webex takes some customization of the endpoint device the time new users first connect.
  • Cisco should advertise Webex and Webex Meetings more in consumer spaces. Webex is very usable since it integrates with conventional telephones/ mobile phones (in case some don't have access to a computer/tablet).
  • I think it would have been OK if the Webex Teams name or something like "Webex Collaboration" could be used indicate the "teaming" tool as opposed to Webex Meetings which is specifically for ad hoc and schedule conference calls/meetings. The Webex family of tools include Webex Calling, Webex Meetings and Webex (formerly known as Webex Teams): They use similar infrastructure but can match required capabilities each customer needs and cost constraints.
  • Webex makes it easy to get everyone together for a meeting that fits everyone's schedule.
  • Webex supports ad hoc meetings when time is of the essence.
  • Webex Meetings and Webex (formerly Webex Teams) eliminate a lot of email and enhance group communication.

Do you think Webex Meetings delivers good value for the price?

Yes

Are you happy with Webex Meetings's feature set?

Yes

Did Webex Meetings live up to sales and marketing promises?

I wasn't involved with the selection/purchase process

Did implementation of Webex Meetings go as expected?

I wasn't involved with the implementation phase

Would you buy Webex Meetings again?

Yes

Webex Meetings is very well suited to meetings of up to 1000 people. In the meeting, a variety of devices can be in the same meeting. Also, people can connect from remote or mobile locations and from non-Cisco/non-Webex devices in many cases.

Webex is not as well suited for very large meetings (Webex Events supports 3000 people in a meeting). This or other tools or more suited to support "Town Hall" meetings.

Webex Meetings Feature Ratings

8.5
High quality audio
9
High quality video
8
Low bandwidth requirements
8
Mobile support
9
9.0
Desktop sharing
9
Whiteboards
9
10.0
Calendar integration
10
Meeting initiation
10
Record meetings / events
10
Slideshows
10
10.0
Live chat
10
Audience polling
10
Q&A
10
10.0
User authentication
10
Participant roles & permissions
10
Confidential attendee list
10
VoIP system collaboration ()
Not Rated
Web and Video Conferencing ()
Not Rated

Using Webex Meetings

Microsoft 365 (formerly Office 365), Lucidchart

Evaluating Webex Meetings and Competitors

We have used Webex because it has been around the longest and it has added many improvements and additions. One feature we have not fully implemented is Real-time transcription and Real-time translation. I have used the Transcription a few times and it is fantastic! You can see who said each comment and create tasks/add notes to the transcript. I have not tried the Translation feature, but I can see where it would be very useful especially in meetings involving multi-national companies. I think for basic meetings/collaboration, any of the three products are ok, however, the room and personal device support and support for people on phones only is a big plus. Sometimes multiple tools used cause PC issues, but Webex seems to "play nice" with Zoom and MS Teams if you need to attend meetings from all three. I will say that Zoom seems to work very well, but doesn't support dedicated room systems in the same way; it also doesn't (yet?) have team collaboration like the other two. Lastly, MS Teams seems to work ok, but is a little clunky as far as joining and leaving calls. The symbols and settings on the client could use improvement.

Webex Meetings Reliability

Supports accounts needing 1 user to several thousand users (1000 per meeting). It is build in a worldwide cloud, so it is available to all users. It is fairly straightforward to set up and and can be expanded at any time. It does support on site call aggregation using Webex Edge Connect to optimize the connection from large buildings to the Webex Cloud. Otherwise, you would likely need to support hundreds of conversations from large buildings to the Webex cloud using much more internet connection bandwidth. As far as I know other solutions support less calls per meeting and do not offer a way to aggregate calls on large building links to the meeting cloud. You need a connection that uses bandwidth for every meeting participant.
I am not aware of any Webex outages that affected me.
The only issue I have noticed is where some people's video stops or needs to be stopped because of inadequate bandwidth to the cloud. I am not sure whether this is a Webex issue, but perhaps a way could be utilized to automatically shift to an audio only mode if this occurs.

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