Webex needs to improve user interface(learn from Zoom/Microsoft Team)
January 28, 2022

Webex needs to improve user interface(learn from Zoom/Microsoft Team)

Anonymous | TrustRadius Reviewer
Score 5 out of 10
Vetted Review
Verified User

Overall Satisfaction with Webex Meetings

We use Webex for attending meetings using HD video and audio across web, desktop, mobile, or video systems. Webex also offers sophisticated video conferencing features like screen sharing, meeting recording and transcription, AI-powered meeting assistance, we have the WebEx mobile app installed for iPhone,
iPad, Android, or Blackberry. WebEx Meeting Center for
Windows and Mac feature.

Pros

  • Video call
  • Online Presentation
  • Online Chat

Cons

  • User interface
  • Should work seamlessly like Zoom.
  • Mute/Unmute in not intuitive.
  • Delay in joining meeting.
  • Delay in sharing presentation.
  • Not intuitive enough.

Do you think Webex Meetings delivers good value for the price?

Yes

Are you happy with Webex Meetings's feature set?

No

Did Webex Meetings live up to sales and marketing promises?

No

Did implementation of Webex Meetings go as expected?

No

Would you buy Webex Meetings again?

Yes

Please check the user interface of the Zoom/Microsoft Team, how intuitive their interface is. Users should be able to join multiple Webex Meetings at the same time. Users should be able to see all participants, Zoom in and out of the presentation. Users should be able to mute others. The user should be able to verify the user before admitting to the meeting.

Webex Meetings Feature Ratings

5.5
High quality audio
6
High quality video
6
Low bandwidth requirements
5
Mobile support
5
5.5
Desktop sharing
6
Whiteboards
5
5.6
Calendar integration
5
Meeting initiation
6
Integrates with social media
5
Record meetings / events
6
Slideshows
6
5.3
Live chat
6
Audience polling
5
Q&A
5
5.0
User authentication
5
Participant roles & permissions
5
Confidential attendee list
5
VoIP system collaboration ()
Not Rated
Web and Video Conferencing ()
Not Rated

Using Webex Meetings

Evaluating Webex Meetings and Competitors

I prefer Zoom/Team in comparison to Webex for the following reasons: 1. Delay in joining calls 2. Delay in sharing presentation 3. Not intuitive enough 4. Webex crashes often 5. Webex hangs the system 6. Where is the "Mute all" button Do not have limitations on words, one can express a lot of things in under 50 words.

Webex Meetings Reliability

I prefer Zoom/Team in compared to Webex for following reasons: 1. Delay in joining calls 2. Delay in sharing presentation 3. Not intuitive enough 4. Webex crashes often 5. Webex hangs the system 6. Where is "Mute all" button Do not have limitation on words, one can express lot of things under 50 words.
I prefer Zoom/Team in compared to Webex for following reasons: 1. Delay in joining calls 2. Delay in sharing presentation 3. Not intuitive enough 4. Webex crashes often 5. Webex hangs the system 6. Where is "Mute all" button Do not have limitation on words, one can express lot of things under 50 words.
It crashes often, it hangs the laptop.

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