Does Exactly What it Should Do
June 01, 2022

Does Exactly What it Should Do

Anonymous | TrustRadius Reviewer
Score 7 out of 10
Vetted Review
Verified User

Modules Used

  • Expense Management

Overall Satisfaction with Webexpenses

Webexpenses is not very user-friendly, in my opinion, but gets the job done. The app has issues with freezing, according to some of my work colleagues. They say sometimes the app crashes and the receipts need to be uploaded twice. I personally haven't experienced this problem.

Pros

  • fast processing
  • layout
  • historic information storage

Cons

  • interface
  • user friendliness
  • customer service response time
  • Fast claims
  • Practicality
  • Easy to use
Webexpenses UI is not as intuitive as it could be. First-time users sometimes struggle with the app. But once you learn how to use it, the clarity and ease of use are great. Again, personally, I have not had any issues with the app. So far so good.
The support team can be a bit slow on the responses sometimes; however, overall I am satisfied with the responses I'm getting. They are clear and concise and exactly to the point. Your questions are answered effectively. The responses are thorough and I haven't had any issues.

Do you think Webexpenses delivers good value for the price?

Yes

Are you happy with Webexpenses's feature set?

Yes

Did Webexpenses live up to sales and marketing promises?

Yes

Did implementation of Webexpenses go as expected?

Yes

Would you buy Webexpenses again?

Yes

Webexpenses makes the claim process easy. It does take a while for the customer care team to get back to queries, I've found. As an experienced user, I know exactly where the tools are and how to submit my expense claims, so I do not waste time. If you know your way around the user interface, you will have no trouble. Webexpenses is an efficient and effective tool.

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