Practical and Easy to use
Updated April 14, 2023

Practical and Easy to use

Anonymous | TrustRadius Reviewer
Score 10 out of 10
Vetted Review
Verified User

Modules Used

  • EMR

Overall Satisfaction with WebPT

I use WebPT to add employee accounts, add patients and add providers into the system. I also provide side by side assistance to new employees training on our EMR system.

Pros

  • It notifies me of errors I may have made
  • It notifies me of missing information
  • there is a help tool for live chat if needed

Cons

  • I believe that some features I would like to have, require an account upgrade for customization. This is a great option, but one that is not decision to make.
  • lately it has been under very frequent updates, I suppose that this is to improve the software and services. It is a bit bothersome that these frequent updates occur during business hours, interrupting my work flow.

Do you think WebPT delivers good value for the price?

Not sure

Are you happy with WebPT's feature set?

Yes

Did WebPT live up to sales and marketing promises?

I wasn't involved with the selection/purchase process

Did implementation of WebPT go as expected?

Yes

Would you buy WebPT again?

Yes

Over all, WebPT has worked for all my EMR needs. I cant think of any scenario where it would be less appropriate.

WebPT Support

Support overall has been great but not perfect. There are times when I have to wait for a resolution longer than I would have liked. However, support usually resolves my matter as quickly as possible.
ProsCons
Problems get solved
No escalation required
Slow Resolution
Difficult to get immediate help
It was suddenly on day available.
When I needed to update my online forms. A rep was assigned to assist me all the way through. It took a few days, but the support rep assigned to my case stayed with me until my updates were completed.

Comments

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