1. Home
  2. Physical Therapy Software
  3. WebPT Reviews
  4. User Review of WebPT
EMR that produces excellence
Updated April 13, 2023

EMR that produces excellence

Denise McNeill | TrustRadius Reviewer
Score 8 out of 10
Vetted Review
Verified User

Modules Used

  • EMR
  • Online Scheduling
  • Billing Software
  • Analytics

Overall Satisfaction with WebPT

Currently, I support the Office Manager and Office Assistant remotely. Our main problem is keeping track of patients and making sure they are scheduled. We use the lost patient reporting, which is helpful.
  • Interfaces with the billing software
  • Keeps track of Medicare reporting
  • Ability to customize schedules
  • Would like the ability to make notes within the patient visit for reminders
  • Inability to archive previous patient accounts
  • When adding or changing insurance it is complicated to get the information to Therabill in order to bill correctly
  • Ability to produce clean claims which of course increases revenue.
  • The documentation shows a comprehensive visit which translates to better reimbursement.
  • Easy to keep track of missing notes.
I think additional training would be beneficial for new features that software offers.
I believe the software does offer safeguards with making sure we follow Medicare guidelines with documentation and thresholds.
Price was more reasonable based on all the features that is important for our business.

Do you think WebPT delivers good value for the price?

Yes

Are you happy with WebPT's feature set?

Yes

Did WebPT live up to sales and marketing promises?

Yes

Did implementation of WebPT go as expected?

Yes

Would you buy WebPT again?

Yes

The support system is easy to use for questions. It would be nice to have additional training on features that WebPT offers within the software.

Using WebPT

6 - 3 Therapist's- EMR
Scheduling, Intake, billing
6 - Webpt provides so many enhancements in the program which makes all the steps fairly easy to complete from intake to billing. Having the therapists complete the billing procedures almost eliminates the possibility of billing errors.
  • Intake
  • EMR
  • Billing
  • Keeping track of missed or forgotten patients
  • Appointment reminders
  • Having the ability to separate two different cases for one patient
  • Having two locations
  • The reports that are available to improve workday performance
  • The educational videos to increase knowledge of the program
We have been able to use Webpt from the start of our clinic to 4 years later with now two locations. The price commensurate with the current needs of growth. The EMR is fairly easy to use. Notes are readily available for records request. Reports are informative. Billing is more accurate when the therapist is the creator.

Evaluating WebPT and Competitors

  • Cloud Solutions
  • Scalability
  • Integration with Other Systems
Nice to have the backup completed offsite. When starting the program it is very nice to have the education articles and videos available at your fingertips.
So nice to have our billing system integrated with Webpt. Makes life so much easier. Nice to be able to access the program off-site.
Very happy with our decision.

WebPT Implementation

I think it would help to have another education session maybe 6 months after the initial sessions. This would help the user come up with an enhanced experience after they have used the program for a period of time. It is hard to comprehend everything at first, especially for people that need hands on learning
  • Implemented in-house
Change management was a small part of the implementation and was well-handled
  • Not being able to use the system right away being a start up
  • Therapist using the EMR to its full potential

WebPT Support

It is nice to have someone to turn to when the situation/ problem is addressed with professionalism. Support offers detailed instructions for issues. The response could be a little faster as of late. Sometimes it takes a few days to get a response. I am not sure if they evaluate which question is more important and answer accordingly?
ProsCons
Quick Resolution
Good followup
Knowledgeable team
Kept well informed
No escalation required
Support understands my problem
Support cares about my success
Quick Initial Response
None
No. It is really not needed at this time. However it is nice to know it would be available if needed in the future.
Yes, when we began our clinic and program. We had many questions as we learned the system. When we began the program it was about 4 months later when we scheduled our first patient. In that period of time a lot had been forgotten from the initial education help. It was real nice to to get anwers

Using WebPT

The only thing I would suggest is having the ability to makes notes that is visible to co-workers. This would help with communication between departments. We have two locations and with therapists only at the second location we need certain documents directly from the patient. I think this would help with this issue.
ProsCons
Like to use
Relatively simple
Easy to use
Technical support not required
Well integrated
Consistent
Quick to learn
Convenient
Feel confident using
Familiar
None
  • Intake
  • Scheduling
  • Appointment reminders
  • Communication between departments
  • Scheduling between two locations
  • Keeping track of POC for signatures