Easiest option for my customers
November 02, 2017

Easiest option for my customers

Roger Devine | TrustRadius Reviewer
Score 8 out of 10
Vetted Review

Overall Satisfaction with WePay

Our nonprofit customers use our software to help plan, manage, and run fundraising auctions. Along with our software, they need credit-card processing - and it needs to integrate tightly with our platform, be easy and quick to sign up for, and be affordable. We integrate with many providers, but a significant portion of our incoming customers choose to use WePay.
  • Fast, easy signup - this is the primary reason we implemented support for WePay.
  • Customers who opt for WePay as their processor can begin accepting transactions within a few minutes - crucial when the team mounting the auction is a little behind in their planning process.
  • I'd like to see some advances in their customer service process - it's good, but occasionally my customers want just a bit more hand-holding.
  • It's lowered our customer support load considerably - the WePay signup process is so much easier for our customers to negotiate than with traditional merchant processors that we no longer spend much time at all coaching them through it.
WePay is friendlier to the customer than Stripe or PayPal - so much easier to sign up for and use. Standard gateways are more flexible - they provide many more options on pricing, and the ability to choose the underlying processor - which is great, but also significantly more complicated for the customer.
It's a fantastic option for platforms whose customers are going to need temporary processing capacity - if they only need a few weeks or months where they are accepting cards, it's really amazingly competitive.