TrustRadius Insights
WePay has proven to be a valuable tool for office administrators and representatives who need to create billing subscriptions for clients, …
Overview
What is WePay?
WePay is a payment processing and mobile point-of-sale (mpos) software solution with features such as facilitating payments between buyers & sellers and instantly enabling users to accept donations. WePay was acquired by Chase in 2017.
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What is WePay?
WePay is a payment processing and mobile point-of-sale (mpos) software solution with features such as facilitating payments between buyers & sellers and instantly enabling users to accept donations. WePay was acquired by Chase in 2017.
Entry-level set up fee?
- No setup fee
Offerings
- Free Trial
- Free/Freemium Version
- Premium Consulting/Integration Services
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Braintree, a Paypal service and subsidiary, is a billing platform which stores credit card data directly from the merchant’s systems on secure servers, and it allows for cards to be recharged or refunded . Braintree also supports international payments. Pricing is 2.9% plus a 30c transaction fee.
Product Details
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- Tech Details
What is WePay?
WePay Video
The Power of Integrated Payments
WePay Technical Details
| Operating Systems | Unspecified |
|---|---|
| Mobile Application | No |
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(10)
Community Insights
TrustRadius Insights are summaries of user sentiment data from TrustRadius reviews and, when necessary, 3rd-party data sources. Have feedback on this content? Let us know!
- Business Problems Solved
- Pros
- Cons
- Recommendations
WePay has proven to be a valuable tool for office administrators and representatives who need to create billing subscriptions for clients, serving as a cost-effective alternative to PayPal. Users have found that integrating WePay with platforms like InfusionSoft, Zoho Subscriptions, and Zoho Invoice streamlines their billing processes. The highly responsive support provided by WePay has been praised by users, who appreciate the prompt attention given to any questions or concerns. Setting up and getting started with WePay is relatively easy, allowing users to quickly implement this payment processing solution.
Nonprofit organizations have also found great value in using WePay. They have utilized the platform to facilitate credit card processing for fundraising auctions, benefiting from its tight integration with their platform and affordability. Customers who prioritize easy and quick sign-up, tight integration, and affordability for credit card processing have consistently chosen WePay. Business websites have adopted WePay as a checkout shopping cart solution, providing a streamlined payment process for customers. Additionally, the platform enables nonprofit organizations to easily collect donations from supporters through social media and email campaigns.
WePay's elimination of the need for a separate merchant account has made it convenient for individuals and businesses alike to accept payments and share revenue. Auction sites have particularly appreciated the hassle-free option of linking WePay to their platform. For organizations using the Classy platform, WePay has become a popular choice for processing credit card transactions in Development and Accounting departments due to its seamless integration. Furthermore, individuals and small nonprofits have found great value in using WePay as it acts as a backend processor for personal or small fundraising pages, ensuring smooth payment processing. Whether it is creating billing subscriptions, facilitating fundraising auctions, or streamlining the checkout process on websites, WePay has proven to be a versatile solution that caters to various user needs.
Cost-effective Option: Multiple users have found WePay to be a cost-effective solution compared to other competitors. It provides a good value for the price, which is especially important for startups looking to save money.
Quick Payment Processing: Several reviewers have mentioned that WePay's payment processing is quick and efficient. Funds are usually deposited within 2-3 business days, providing prompt notification to the users.
Easy Integration: Many users appreciate the seamless integration capabilities of WePay with various online systems. They find it simple to set up and start accepting credit card payments, making it easy for businesses to get started quickly.
Slow Customer Service: Some users have expressed frustration with the speed of customer service at WePay, stating that occasionally they require more assistance and would like quicker response times.
Delayed Payment Processing: Several users have mentioned that they would like WePay to process payments faster and deduct fees before the payment is processed to their bank account. This delay in payment processing can be inconvenient for some users.
Lack of Detailed Reporting: Many users have found it challenging to find detailed information about donations within the WePay platform, and they suggest making it easier to access this data. Additionally, some users desire more comprehensive reporting options, including a breakdown of total charges, share portion, and fees taken out.
Users commonly recommend WePay for businesses with a steady cash flow, such as freelancers or online companies. They appreciate the platform's ease of use and integration options, making it a suitable choice for small to medium-sized businesses. Additionally, users praise WePay's powerful engine for crowdfunding and recommend it for fundraising purposes.
Another common recommendation is to set up a WePay account immediately to avoid missing out on payments. Users highlight the platform's secure money transfer capabilities and suggest comparing it with other payment providers before making a decision. They also advise considering the level of support needed post-integration from WePay.
Users consistently compliment WePay's solid reputation as a trusted company with a great fraud monitoring system and excellent customer support. They appreciate WePay's integrations with terminals and its conservative approach compared to competitors, which may be beneficial for startups. However, some users caution that WePay may not be suitable for non-profit organizations.
Overall, users often suggest using WePay for its easy setup process, versatile integration options, and reputation as a trustworthy payment platform.
Reviews
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March 29, 2022
I Pay, You Pay, We all Pay for WePay
We used WePay to link to our auction site to receive payments. There were options of a few and I chose WePay. It is used during this event (Dec-March). It is used by accounting.
- Links up to other websites easily.
- Links up to your bank account easily.
- Pulls reports.
- Pulling reports link goes to your email, would be better right on site.
- Credit card fees.
- Doesn’t do all of payments - uses other website to run credit card.
- Ease of use for one time yearly event.
- Quickly transfers funds to account.
- Pulls reports.
- Helps us keep track.
- Money goes into accounts quick.
- Credit card fees are high.
These are linked to each other. There are multiple systems you have to use. One takes the credit card info and runs it and one puts the money into your account. It would be better to have one that does it all, if it exists. WePay seems to be one of the most commonly used websites of its type.
October 19, 2018
WePay... it's just okay.
We utilize WePay as our payment processor in combination with Classy. It is primarily our Development and Accounting departments that utilize WePay to process credit card transactions and have them directly deposited in our bank account. Seems to be a fairly standard payment processor with low fees. WePay integrates well with the Classy platform which is why we opted to use it.
- Low fees/rates
- Integrates well with Classy
- Email notifications
- Admin reporting could be improved
- Fees are pulled out of each transaction instead of aggregated at the end of the month (this could be a pro for some users)
- Difficult to give switch the admin role after it has already been assigned
- No credit card swipers
- Only way to process a transaction is directly through the website
- Lower credit card fees
- Headaches with reporting/reconciling
- Nice integration allowing for donors to cover credit card fees if they would like
WePay directly integrates with Classy and that was our sole reason for switching from iATS. iATS has several features but is also fairly complex. iATS has a great customer support team to help though. If we were not required to switch payment processors by Classy, I don't know if we would have selected WePay or not. It does the job, but does not appear to be anything special one way or the other.
November 06, 2017
Great for startups and small businesses
We use WePay by office administrators and representatives to create one time and recurring billing subscriptions for our clients. It's a great alternative to PayPal to save on the percentage of transaction charges. We first used WePay in InfusionSoft and now use it within Zoho Subscriptions and Zoho Invoice for our billing. Their support is quick to respond in case we have questions, and its fairly easy to set up and get running with.
- Lower cost than their competitors, as a start up every dollar we can save makes a difference.
- Processing of payments is quick, we are notified and the funds are deposited usually within 2-3 business days.
- They can be integrated with a lot of different systems online.
- Simple to set up and start taking credit card payments.
- None that I can think of.
- Time, it took about 15 minutes to get my billing system set up and integrated with WePay
- I haven't had many refunds but they were able to help accommodate for the 2 or 3 I have had to do and walked me through the process with support information and via email.
- No monthly/yearly fees are kind of nice to not have to worry about or pay when you are starting out
PayPal has it's own niche, and have more stand alone options, but they are confusing to navigate unless you are in their system a lot. Integration can take a lot more time to do and test out. Plus WePay charges less than PayPal does which in this case is an advantage.
Yes
Sage Payment Processing. We left the standard processing at the time because we had some offline payments as well as online and paying the month to month and annual fees included didn't make a lot of sense at the time. We also ended up using marketing automation and billing automation software that did not integrate with Sage. That's how we became introduced with WePay because those softwares had WePay as an option.
- Price
- Product Features
- Product Usability
- Positive Sales Experience with the Vendor
- Third-party Reviews
The most important feature for us in deciding to go with WePay was the ability to integrate with the other tools we were using to eliminate and simplify the sale and billing process we have. We have up to 30 different pieces of software to use on a daily process and the more logging in along with manually setting up billing, the less we were profitable. WePay was able to seamlessly integrate and that way we didn't have to take extra time consuming steps to bill our clients.
If we were to do it again we would probably evaluate more with 3rd party reviews, and look for other businesses in our industry and ask how they do it and why. It wasn't a high risk to try WePay out for what we needed to do so it was only a loss of time we spent trying to use it and not much of anything else, so it was a quick decision we were able to take advantage of.
November 02, 2017
Easiest option for my customers
Our nonprofit customers use our software to help plan, manage, and run fundraising auctions. Along with our software, they need credit-card processing - and it needs to integrate tightly with our platform, be easy and quick to sign up for, and be affordable. We integrate with many providers, but a significant portion of our incoming customers choose to use WePay.
- Fast, easy signup - this is the primary reason we implemented support for WePay.
- Customers who opt for WePay as their processor can begin accepting transactions within a few minutes - crucial when the team mounting the auction is a little behind in their planning process.
- I'd like to see some advances in their customer service process - it's good, but occasionally my customers want just a bit more hand-holding.
- It's lowered our customer support load considerably - the WePay signup process is so much easier for our customers to negotiate than with traditional merchant processors that we no longer spend much time at all coaching them through it.
WePay is friendlier to the customer than Stripe or PayPal - so much easier to sign up for and use. Standard gateways are more flexible - they provide many more options on pricing, and the ability to choose the underlying processor - which is great, but also significantly more complicated for the customer.