Acquia DAM (Widen) Leaves a Lot to Be Desired
April 08, 2023

Acquia DAM (Widen) Leaves a Lot to Be Desired

Michelle Kuret | TrustRadius Reviewer
Score 4 out of 10
Vetted Review
Verified User

Overall Satisfaction with Acquia DAM (Widen)

The Acquia DAM (Widen) is used to organize and share marketing assets.

Pros

  • Uploading
  • Collections
  • Sharing

Cons

  • Portal web page editor capabilities need to be enhanced greatly.
  • The analytics app, Insights, needs major overhaul and improvements
  • The ability to collect performance metrics on audio files is absent.
  • The Acquia DAM (Widen) helped our company transition more quickly to remote work, giving users access to files much faster than the company servers could.
  • The Acquia DAM (Widen) has given non-web devs the ability to quickly build clean web pages that share out marketing resources and information.
Tier 1 support needs improvement, but escalated cases go to really savvy and knowledgeable support techs
Tenevos seems to be more customizable and willing to work with clients to actually build out custom features that enhance workflow efficiencies; whereas, Acquia DAM (Widen) doesn't seem to have time to make necessary enhancements to their site on a more regular basis.

Do you think Acquia DAM (Widen) delivers good value for the price?

No

Are you happy with Acquia DAM (Widen)'s feature set?

No

Did Acquia DAM (Widen) live up to sales and marketing promises?

No

Did implementation of Acquia DAM (Widen) go as expected?

Yes

Would you buy Acquia DAM (Widen) again?

No

The UI and UX of the DAM system is in need of a truly experienced professional consultant with UI/UX experience to come in and provide guidance to the Acquia DAM (Widen) developer teams. The DAM site could be so much better, easier to use, with basic principles applied to it.

Acquia DAM (Widen) Feature Ratings

DAM Features
5.0
Uploading assets
8
Downloading assets
8
Categories
4
Asset storage
9
Asset sharing
9
Asset search
4
Tagging system
1
Content editing
2
Embed codes
2
Metadata
5
Collections
7
User access
5
DAM Integrations
4
DAM API
6
Workflow automations
1
Related asset discovery
5
Reporting & Analytics
1.0
Dashboards
1
Standard reports
1
Custom reports
1
Data exportability
1
Content analytics
1

Using Acquia DAM (Widen)

Marketing, Creative Designers, Eyewear and Insurance lines of business.
2 - System analysts, excel proficient, patient, IT support, educators/trainers.
  • Portal publishing
  • Sharing via Collections and Share Links
  • Automation of workflow processes
We're tied to this system. It would be too difficult to move away and to another.

Using Acquia DAM (Widen)

So much of the DAM site and its applications needs to be improved with the latest usability features, and UI/UX best practices.
ProsCons
Like to use
Unnecessarily complex
Difficult to use
Requires technical support
Not well integrated
Inconsistent
Slow to learn
Cumbersome
Feel nervous using
Lots to learn
  • Uploading
  • Downloading
  • Sharing
  • Insight analytics
  • Editing metadata & security settings in batch
  • Editing collection share pages
  • Not being able to get collection asset updates through the Paths app
  • Not able to send through Paths automatic notifications to uploaders who have conflicted assets.
  • I submit enhancement ideas every quarter to Acquia DAM (Widen)!
Yes - We don't use it.

Comments

  • Nathan Holmes | TrustRadius Reviewer
    Nathan Holmes
    (Vendor Representative) commented 3 years ago
    Thank you, Michelle, for your review and feedback. We’re sorry to hear you’ve had a negative experience with the overall DAM UI. We are rolling out a brand new Insights experience this year, to help users collect analytics that can be applied to their business strategies. If you're interested in discussing your Insights or Portals experience, and/or sharing your ideas for improvement around our DAM UI, you can submit a feature request via our online community. Additionally, we will share this product feedback directly with your customer success manager (CSM), so they can work with you on an immediate solution. We strive to provide the best DAM experience possible and feedback like yours shapes the solutions that we deliver. Thank you again, and we look forward to continuing to work with you as we evolve our product.

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