For 5+ years Acquia DAM (Widen)'s been most reliable & beneficial DAM for our organization's needs.
April 18, 2023

For 5+ years Acquia DAM (Widen)'s been most reliable & beneficial DAM for our organization's needs.

Dave Haas | TrustRadius Reviewer
Score 10 out of 10
Vetted Review
Verified User

Overall Satisfaction with Acquia DAM (Widen)

We utilize Acquia DAM (Widen) for various channels of distribution of digital assets for public use and in a timely manner, whether for internal distribution to share and allow users to access assets for their public information sharing, or directly shared to public users and public portals, with useful resources for their goals and sharing the values of our organization as needed, with a unified message. We highly value the flexibility of the platform being that our organization has a very diverse portfolio of social projects and goals, from local to international disaster response efforts, community centers, shelters, youth camps, church ministry and so much more, with a very diverse range of users who are searching for specific assets useful to them. We've been very pleased with Acquia DAM (Widen)'s tool and adaptability to integrate into our file storage strategy.
  • Flexibility for multiple layers of organization
  • Public and internal tools
  • Allow for simple to extremely complex architecture
  • Reliable and fast support
  • AI search and tags
  • Camera metadata for search
  • Quick hover previews
  • Color palette searchability
  • Improved asset usage, which gains production value
  • Provided self-service access to assets, saving time of personnel searching/retrieving
  • Supplements personnel with quality assets for communication, internal or external
  • Controls the quality and brand messaging
Acquia DAM (Widen) support is top tier, they have easy chat and email options for creating tickets, have been very reliable when urgent matters need to be escalated to higher tech support and immediately assisted. Friendly and very professional communication by all the support staff. The community of users and Acquia DAM (Widen) personnel is great, through opportunities of ongoing training and work groups, the implementation team is very helpful and relationship with the account managers. There's always a way to find any assistance and support as needed, and makes you feel there is a family to work with, rather than figure out everything independently.
Users can access assets for various purposes, increasing the production value of that specific asset. In disaster response when fundraising is an immediate and small window to assist communities in need, we've been able to create workflows to pull the assets off the camera and to the public completely through Acquia DAM (Widen)'s system and reliability. We've integrated into our corporate Microsoft environment to assist in sourcing quality and controlled assets for staff. And we've embedded portals and assets into a variety of our public endpoints.

Do you think Acquia DAM (Widen) delivers good value for the price?

Yes

Are you happy with Acquia DAM (Widen)'s feature set?

Yes

Did Acquia DAM (Widen) live up to sales and marketing promises?

Yes

Did implementation of Acquia DAM (Widen) go as expected?

Yes

Would you buy Acquia DAM (Widen) again?

Yes

I've been impressed with Acquia DAM (Widen) for a variety of reasons, the flexibility of the platform to scale and be as complex as needed for any organization, the public and internal levels of access for any variety of user groups needed, integrations and a good API for connecting into existing tech stacks, also the user experience is very great, from uploading assets to downloading and sharing, and customer service is top tier. AI improvements and minor improvements of search engine are needed, though it's announced on their roadmap for 2023. I still rank Acquia DAM (Widen) as the top competitor to fit all our needs.

Acquia DAM (Widen) Feature Ratings

Uploading assets
10
Downloading assets
9
Categories
10
Asset storage
10
Asset sharing
8
Asset search
8
Tagging system
2
Content editing
4
Embed codes
10
Metadata
9
Collections
9
User access
10
DAM Integrations
9
DAM API
10
Workflow automations
8
Related asset discovery
10
Standard reports
10
Custom reports
9
Data exportability
10
Content analytics
9