Item: Acquia DAM (Widen)
Rating: 10
Author: Dave Haas

Overall Satisfaction with Acquia DAM (Widen)

Use Cases and Deployment Scope

We utilize Acquia DAM (Widen) for various channels of distribution of digital assets for public use and in a timely manner, whether for internal distribution to share and allow users to access assets for their public information sharing, or directly shared to public users and public portals, with useful resources for their goals and sharing the values of our organization as needed, with a unified message. We highly value the flexibility of the platform being that our organization has a very diverse portfolio of social projects and goals, from local to international disaster response efforts, community centers, shelters, youth camps, church ministry and so much more, with a very diverse range of users who are searching for specific assets useful to them. We've been very pleased with Acquia DAM (Widen)'s tool and adaptability to integrate into our file storage strategy.

Pros and Cons

Pros

Flexibility for multiple layers of organization
Public and internal tools
Allow for simple to extremely complex architecture
Reliable and fast support

Cons

AI search and tags
Camera metadata for search
Quick hover previews
Color palette searchability

Return on Investment

Improved asset usage, which gains production value
Provided self-service access to assets, saving time of personnel searching/retrieving
Supplements personnel with quality assets for communication, internal or external
Controls the quality and brand messaging

Support Rating

Acquia DAM (Widen) support is top tier, they have easy chat and email options for creating tickets, have been very reliable when urgent matters need to be escalated to higher tech support and immediately assisted. Friendly and very professional communication by all the support staff. The community of users and Acquia DAM (Widen) personnel is great, through opportunities of ongoing training and work groups, the implementation team is very helpful and relationship with the account managers. There's always a way to find any assistance and support as needed, and makes you feel there is a family to work with, rather than figure out everything independently.

Other Software Used

Microsoft SharePoint, Microsoft Teams, Canva

Key Insights

Do you think Acquia DAM (Widen) delivers good value for the price?

Yes

Are you happy with Acquia DAM (Widen)'s feature set?

Yes

Did Acquia DAM (Widen) live up to sales and marketing promises?

Yes

Did implementation of Acquia DAM (Widen) go as expected?

Yes

Would you buy Acquia DAM (Widen) again?

Yes

Likelihood to Recommend

I've been impressed with Acquia DAM (Widen) for a variety of reasons, the flexibility of the platform to scale and be as complex as needed for any organization, the public and internal levels of access for any variety of user groups needed, integrations and a good API for connecting into existing tech stacks, also the user experience is very great, from uploading assets to downloading and sharing, and customer service is top tier. AI improvements and minor improvements of search engine are needed, though it's announced on their roadmap for 2023. I still rank Acquia DAM (Widen) as the top competitor to fit all our needs.

Acquia DAM (Widen) Feature Ratings

Comments

Please log in to join the conversation

Jordan Hurlebaus
(Vendor Representative) commented 3 years ago
Dave, thank you for taking the time to review Acquia DAM (Widen)! We are grateful to have your team as part of our DAM family. It's wonderful to hear your positive experiences with our Customer Support, implementation, community, and training resources. We love hearing about your your use of DAM as the single source of truth for distributing timely digital assets with a unified message. Thank you again, and we look forward to providing you the best DAM experience possible!

For 5+ years Acquia DAM (Widen)'s been most reliable & beneficial DAM for our organization's needs.