A strong integration platform without the high price tag
March 20, 2019

A strong integration platform without the high price tag

Anonymous | TrustRadius Reviewer
Score 10 out of 10
Vetted Review
Verified User

Overall Satisfaction with Workato

Workato is used to connect our core CRM (Salesforce) with Xero (for accounting) and Harvest (for time tracking). It enables us to update client and project information once, and have the information disseminated across our operational systems while bringing back into Salesforce key data needed to serve our customers better. As a systems integrator ourselves, we've also implemented Salesforce into our client sites where we can not only create initial integrations but teach our clients how to add, manage, and improve their integrations in-house.
  • Easy to use interface allowing for non-technical people to create recipes for integrations.
  • Flexibility to build your own connectors in the event that an off-the-shelf connector doesn't exist.
  • Strong support despite the timezone difference (we're based in Australia).
  • Still growing out their library of pre-built connectors, sometimes feels other iPaaS providers have more available.
  • When a recipe fails due to poor data inputs, unable to clear out the failed job (the only option is to have it re-run successfully).
  • Decreased manual processing to keep systems in sync, and reduced errors due to poor data.
  • Sync is always reliable unlike other integration platforms we've used where it couldn't be trusted.
  • As a services provider, gives us the agility to solve integration problems without adding significant cost and technical debt to the client.
Zapier was great for simple integrations, however, error handling and recipe writing isn't as strong. We also found the pricing to be deceiving once working on more complex integrations.
Point to point application integrations and business process automation.

Workato Feature Ratings

Pre-built connectors
Connector modification
Support for real-time and batch integration
Monitoring console