Item: Adobe Workfront
Rating: 6
Author: Casey Gold

Use Cases and Deployment Scope

Workfront was used as a project management routing system and to own the digital project management experience for the agency. The platform allowed for remote teams to work together to complete projects on time and on budget. Workfront was used to collect team feedback as assigned by the Project Manager to keep projects moving through the agency. Project Managers would create timelines within the system.

Pros and Cons

Ability for teams to work remotely and still collaborate on feedback
Integrations with different systems like Proof HQ and Slack
Timeline creation and flexibility to communicate project steps with appropriate people in the way they want to receive notifications

If agencies do not follow its' intended use, the platform can be overkill in features and complicated to use
There are too many options for notifications to users and many of them do not fall into the "just right" category
If Project Managers are not using the system as intended, run/timing reports are not accurate and makes it challenging to go back and make updates for the team and run reports for leadership.

Return on Investment

Workfront allowed our company to have multiple offices and work remote and still have projects continually move through the agency
The platform allowed streamlined project management needs so PMs could look at a higher level of timing for resourcing needs for a given team
Workfront's ease of integration with other tech allowed for a lot of flexibility to meet the needs of individual wants/needs so that each person could do their best work

Alternatives Considered

Workamajig and Asana

I would find that feature-to-feature comparisons and extensive features put Workfront at the same class level as Workamajig. It may come down to preferences and UX of the platform that would make for the ultimate decision on which to go with for project management needs. Asana has a more simplified approach to project management and may work better for smaller teams, where Workfront can work for medium-sized companies that have multiple teams working on many different projects/tactics.

Other Software Used

Workamajig, Asana, Wrike

Likelihood to Recommend

Workfront is great when setting up a new project with being able to input a lot of pieces of information to get accurate timing and costs by project and to automate the step-by-step of each project. The challenge really comes in with PMs that need to manually update each step with the correct information because as users, we cannot be beholden to accounting for own time within the system and so project timelines can derail quickly due to the need to manually make adjustments. Because [Workfront] has a lot of integrations with other systems, there are a lot of one way notification pushes, but there are not system updates that seem to flow back into the platform for the system to account for and must be manually noted.

Workfront works when users constancy use all available features

Overall Satisfaction with Workfront