Item: Wrike
Rating: 9
Author: James Duel Guess

Overall Satisfaction with Wrike

Use Cases and Deployment Scope

Wrike makes assisting users in the company with their IT problems so easy, it takes away so much of the stress that can often come with a support position. The ability to share work with managers and relevant tasks with colleagues has never been easier. The layout is sleek and customizable and improvements are constantly rolled out. Wrike looks good, feels good to use, and perhaps most importantly is an absolute breeze to use. No intimidating learning curve, you can just jump right in and begin to work.

Pros and Cons

Pros

Ease of use
Simple cross tagging
Ease of customisation

Cons

Even more customising options
Built in knowledge repository
Even more functionality

Most Important Features

Ease of Use
Ease of work sharing
Team wide boards

Return on Investment

Increased productivity
Increased Morale
Lack of DMs is a bit of a drawback.

Key Insights

Do you think Wrike delivers good value for the price?

Yes

Are you happy with Wrike's feature set?

Yes

Did Wrike live up to sales and marketing promises?

Yes

Did implementation of Wrike go as expected?

Yes

Would you buy Wrike again?

Yes

Other Software Used

Slack, Zoom, Remote Desktop Services

Likelihood to Recommend

In my experience, Wrike is particularly well suited to solving issues that a helpdesk engineer is likely to encounter on a day-to-day basis. Whether it is requesting approval for certain tasks or the ability to effortlessly involve the relevant colleagues to work tasks, Wrike works better than even some ticketing systems I have used while not even being a ticketing system per se. I suppose if there is a downside, some of the more simpler solutions seem to require more trouble than needed such as filling out request forms.

Wrike Feature Ratings

Comments

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Wrike: The simplest solution to make work feel easy