It's the Wrike way to do things.
April 06, 2023

It's the Wrike way to do things.

Heather Perkins | TrustRadius Reviewer
Score 7 out of 10
Vetted Review
Verified User

Overall Satisfaction with Wrike

When I joined ProPack, I was asked to take over the company Wrike Expert. Coming in with no previous experience with the tool, there was much to learn! ProPack had already implemented the use of Wrike as our IT ticketing system with great success. After learning some of Wrike's basics, I helped to implement dashboards to aid in day-to-day facility management. We created request forms tied to blueprints to help track everything from maintenance requests to employee onboarding/offboarding and annual reviews. The tasks generated by the request forms are linked to respective facility dashboards giving the managers quick reference to what needs to be done. This effort helped bring all the little things, usually buried in inboxes, to one easily referenced screen.
Now nearly two years into my Wrike journey (and a silver cert. under my belt), I am the trusted company go-to with everything Wrike. Wherever there is a need to streamline a process or ensure communication is on point, a Wrike solution is always considered.

Pros

  • Request Forms
  • Automation
  • Custom Items

Cons

  • I'd like to add more flair (pictures, formatting) to the request forms.
  • Collaborators should be able to view dashboards.
  • Reduced the time needed to track requests.

Do you think Wrike delivers good value for the price?

Yes

Are you happy with Wrike's feature set?

Yes

Did Wrike live up to sales and marketing promises?

I wasn't involved with the selection/purchase process

Did implementation of Wrike go as expected?

I wasn't involved with the implementation phase

Would you buy Wrike again?

Yes

There are many available integrations, and I'm excited to see what's on the roadmap for the future. Any tool that makes the day-to-day workflow easier is a welcomed addition. Wrike has been a helpful ticketing system for my company's IT team. Wrike has also been helpful in managing all of the smaller items necessary to run our large warehouse facilities. The versatility of the tool allows for customization to suit any business need.

Wrike Feature Ratings

Task Management
8
Resource Management
8
Gantt Charts
8
Scheduling
8
Workflow Automation
8
Team Collaboration
9
Support for Agile Methodology
7
Support for Waterfall Methodology
8
Document Management
8
Email integration
8
Mobile Access
9
Timesheet Tracking
5
Budget and Expense Management
5
Project & financial reporting
5
Integration with accounting software
5

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