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From a self-proclaimed Wufoo guru
Updated November 18, 2014

From a self-proclaimed Wufoo guru

Heather Ahrens | TrustRadius Reviewer
Score 10 out of 10
Vetted Review
Verified User

Overall Satisfaction with Wufoo

I work for a small non-profit in the Health Care industry. We are limited in resources and WuFoo has really been an awesome product for us. We use it for everything from the Contact Us portion of our website to Event Registration to Evaluation Surveys and everything in between. It's so easy to use, fun to play around with and has helped me to learn such things as CSS code and basic HTML. In the event that we've needed to contact Customer Service for assistance, they've been extremely helpful and they also are appreciative of feedback. I'm known as the WuFoo guru here so WuFoo makes me look good!
  • Wufoo is VERY easy to use. When we started using Wufoo, no training was required. I was able to just jump right in.
  • The Help features are very useful. If I'm struggling with figuring out something on my own, I almost always can find the solution in the Help section. If not, I've emailed Wufoo and received assistance really quickly.
  • Wufoo is fun to use! We use it to create staff satisfaction surveys, party invites, and other creative things in addition to the standard registration forms, evaluations, etc.
  • The reports can be a little rough looking when we have a longer form. The data grids are nice but often cumbersome for someone to view. In those situations, we export the data to excel and plug into our own report forms.
  • A cloud-like situation would be helpful for saving old forms. It's nice to reference previous forms but our main page gets bogged down. It would be nice to have a second page to save old forms and have the main page be for active forms.
  • Simpler formatting would be nice for those who do not know HTML. To be able to bold or change font size with the click of a button would be helpful.
  • Increased efficiency. We used to do all of our event registrations via paper form and then have staff enter into a database. This is much easier.
  • We provide better customers service. It is very easy to register someone over the phone if they are unable to do it themself and to answer questions about registrations.
  • Easier reporting to management. If a manager wants to know how many people are registered for an event, I can easily provide real time data witout much effort on my end.
Pervious to Wufoo, we were doing eveything via paper forms and entering into Access or our own customer database.
We rely on Wufoo so often, there really no question whether we would renew or not.
I recently started at a new company that uses Survey Monkey. After one wufoo demo, I believe I have my fellow associates excited to switch to WuFoo! Not only is there more functionality, but it's just fun to use!

Using Wufoo

15 - IT, Marketing, Quality Improvement Advisors, Business Analyst
4 - I am the main Wufoo contact here. Our IT director obviously is involved as our our two Communications professionals.
  • Registration forms
  • Evaluation Surveys
  • Employee questionaires
  • Party Planning
  • Customizing surveys
  • Hoping to use to to collect payment for event registrations. Currently we only accept check or cash payments.

Wufoo Support

The few times I've relied on support, their response was quick and very helpful.
ProsCons
Quick Resolution
Good followup
Knowledgeable team
Problems get solved
Kept well informed
No escalation required
Support understands my problem
Support cares about my success
Quick Initial Response
None
No - We are a small non-profit with very little budget for such things.