TrustRadius
How I found Happiness and Satisfaction with Wufoo
https://www.trustradius.com/surveysWufooUnspecified8.196101
Stephen A. Williams profile photo
Updated March 19, 2015

How I found Happiness and Satisfaction with Wufoo

Score 10 out of 101
Vetted Review
Verified User
Review Source

Overall Satisfaction with Wufoo

We first used Wufoo as an embedded form on our website to collect information on registrants for the NFL's Business-Connect program (minority & women-owned business initiative). The first form was lengthy and involved many different kinds of data fields including "file upload" for businesses certification documents. This worked extremely well. As data was collected I imported it into a custom-built Access database to allow our Business Connect Manager direct access to the information. Incrementally I exported new data and updated the Access db. Wufoo has built a very easy-to-use export function that allowed rapid and accurate exports. Next I built a Wufoo form to collect data on donors and their contributions to our charitable foundation. This form was linked to Paypal for payment processing and the form was imbedded in our website to make it available to visitors to our site. Following these two initial forms, I designed an additional 50 forms that served as collection tools for surveys, contest entries, vendor revenue data, event invitation, transportation registration among others. Forms were used across departments including Marketing, Philanthropy, Events & Hospitality, Administration, Information Systems and Community Affairs.
  • Easy-to-learn and easy-to-use. Building something, anything, from scratch on a website scares the you-know-what out of the average user. Wufoo is incredibly easy to learn, well, the basics, that is. And I had one particularly lame-brained user up and running with Wufoo in short order. Truth is, I built the majority of the forms and often tweaked forms built by others, but Wufoo provides such an easy interface that building and revising is quite simple. After my first few forms, I began to discover some of the truly marvelous features Wufoo provides. Knowing just a bit of html can make an average form look really fancy. Creating colorful, imaginative headers made the forms fun to open. Frequently users would come to me last minute and I would bang out a basic form for their review in just minutes. Because of the simple drag and drop interface, I was able to turn projects around in record time.
  • Allows users at all levels to build custom forms immediately. You don't have to be an IT wiz or html writer to build a complex form in Wufoo. Even a beginner can find success without any prior knowledge of form building or databases or coding. But if the user wants to experiment, there is plenty of good documentation to encourage him/her to explore and go fancy.
  • Support. I can't say enough about the fantastic support I received from Wufoo. I would email them a question and they never failed to respond in less than a few hours. And their answers were clear and concise. They would look at the form in question (the one I had built) and make specific recommendations on how to solve my specific problem. In certain instance, they would even create a form (in my account) to demonstrate the solution. Emails I received from Support were always signed by a person so not only was the support excellent, it was also very personal.
  • Each rules tab has a limit of 50 rules per form. Because of the complex nature of some of my forms (or the crazy things my users wanted to see) I had a couple occasions where I needed more than 50 field rules. If a form-filler choose X from a list, I wanted 10 other fields to become visible, if he chose Y from that same list, I wanted 10 different fields to become visible. Going on like this will pretty quickly use up the 50 rule limit. However, I was able to modify these complicated forms to work around the rule limitation. But I had the feeling from my contact with support that this limitation might be lifted in the future.
  • Allowed quick contribution processing linking to Paypay which gave the donors confidence that their information was protected.
  • Rapid deployment of new forms allowed near-impossible deadlines to be achieved.
  • Real-time event registration allowed planners to keep registration open or closed due to attendance goals.
No experience with other products because Wufoo did all I required.
I found Wufoo to be incredibly versatile. We produced a series of e-newsletters which included a Trivia Question. There was a "click here for answer" button in the article in the newsletter. This was a link to a Wufoo form. Essentially I made the Wufoo form serve as a landing page. I created a colorful header, which often contained the answer to the Trivia Question. Then there were some corresponding paragraphs in reference to the answer. Following that was some "related" survey question. Our organization was the Host Company for the 2014 Super Bowl so the questions were all football-related. The survey results (from the previous week's question) were also included on the Wufoo form. Over time, the number of subscribers answering the survey increased weekly. I think the format of the Wufoo form with its ability to house images and be a bit whimsical encouraged readers to respond and be engaged. To answer the question of specific scenarios where Wufoo is suited or not, I think the limits are only imposed by the user not the application.

Using Wufoo

I only give it this mid-range rating because, since the 2014 Super Bowl is history, our company will be closing in a couple months. I hope in my next employment opportunity that I will be able to use Wufoo again. I will probably use it to a limited extent in my personal life to communicate with friends and contacts in a unique manner. I am also working on a Certificate in Web Development and I definitely use Wufoo as embedded forms in websites I build.

Using Wufoo